Hello Vail Ski & Snowboard Family,
We are getting closer to launching Ski & Ride School in the My Epic App!
When guests download and utilize the My Epic App for Ski & Ride School they will benefit from a smoother check-in process, receive real-time updates and photos during their or their child’s group lesson, and enjoy personalized skill and progression tracking afterward.
We have numerous resources available to help drive engagement with the My Epic App with Ski & Ride School guests, making it easier for guests to stay informed and engaged throughout their visit. Your support in encouraging guests to use the My Epic App for Ski & Ride School will help create a more seamless and memorable experience for everyone.
Thank you for your continued support in bringing the Ski & Ride School experience to life in the My Epic app. As instructors, you play a pivotal role in helping guests discover the value of this new technology. By actively engaging in guest conversion tactics, you’re directly contributing to a more seamless, connected, and memorable experience for guests and families. Your enthusiasm and guidance will help guests feel confident and excited about using the My Epic app and will ensure they get the most out of their time on snow. Let’s work together to make this season the most impactful yet!
Check out below what guests can expect so you can support their experience.
Prior to Arrival in Resort
Pre-Arrival
Resort Landing Pages:
- Dedicated landing pages for Vail, Beaver Creek, Breckenridge, and Keystone are live and packed with helpful information for guests to explore.
Pre-arrival Email: Once guests have booked a qualifying group lesson product, they will receive a pre-arrival email designed to guide them through the next steps. Here is what the email includes:
- Download Instructions for the My Epic App
- Key Benefits Guests Will See:
- Seamless digital check-in
- Real-time lesson updates and photos
- Skill progression tracking
- No additional cost when using SRS functions in the My Epic App – all features are included
In Resort Arrival
On-Site Awareness & Support
- Signage- Highlighting the benefits of downloading the My Epic App will be placed at:
- Guest check-in areas
- Learning zones and base areas
- Staff Training - Product Sales and Service’s Staff Training:
- Staff will be trained to assist guests with:
- App download and setup
- Identifying qualifying lesson products
- Explaining app features and value
- Basic navigational assistance
Ski & Ride School Arrival
Instructor Talking Points
- If guests arrive to you before adopting the My Epic App, you’ll be encouraged to engage with them using prompts such as:
- “Have you downloaded the My Epic App?”
- “The My Epic App allows you to get real-time updates and photos from today’s lesson.”
- “You’ll be able to track skill progression from one lesson to the next, and from one season to the next.”
- “This App helps us share milestones and make the experience more memorable.”
- When talking to guests about My Epic App adoption for Ski & Ride School, highlight the areas of guest value below. Here’s a visual preview:
