News and resources for airport employees
News and resources for airport employees
Members of the PDX Working Committe gather for the PDX People Customer Service Awards. They are standing in front of a screen that reads
Watch the PDX People Customer Service Awards Live Tomorrow, Oct. 26
To recognize airport employees who truly stand out as extraordinary, we'll hold the next PDX People Customer Service Awards from noon to 1 p.m. tomorrow: Tuesday, Oct. 26.
We're excited to host a hybrid celebration with both virtual and in-person attendees. The winners in each category – along with members of our volunteer working committee – will gather in person, while the event is also broadcast live online. Prior to the awards ceremony, guest speaker Chuck Bernsohn (they/them) will lead a presentation on gender diversity with a focus on language, norms and creating a culture of inclusivity. To watch, head to the PDX Facebook page on Tuesday, Oct. 26 at noon.
Missed the last virtual awards ceremony? View the event recording or read about past winners on the PDX People website.
Watch Live on Facebook
The iconic Hollywood Theatre sign at PDX.
What's New with PDX Next: Concessions Openings, Bag Road Changes and TSA Office Location
Bag Road: Starting Monday, Nov. 15, you'll see some changes on the main bag road. The road will narrow down to one lane near baggage claim 10 as construction proceeds on a mega column.
Concessions Openings: Over on Concourse C, the new Timberline store is open! You'll find locally-sourced, handcrafted goods, jewelry and clothing...all with your 20% off employee discount. The Hollywood Theatre microcinema is expected to open at the end of the week, but you don't have to wait until then to check out the lineup of short films that will be playing in their new home near Gate C13.
TSA Office Locations: You likely know that the TSA offices recently relocated to the new Rental Car Center. However, those offices are not open to the public. If you encounter a curious traveler wondering if there's a TSA PreCheck office at PDX, the answer is no. You can point them to the TSA enrollment center locator to find the closest location.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email or call the construction hotline at 503.460.4339.
The new PDX roof, work in progress. Large curvy beams and a large circular skylight are visible.
PDX Offers Early Look at Construction of Massive New Wooden Roof
PDX will soon have one more unique feature for travelers to marvel at: a 392,000 square-foot wooden roof. Designers say the massive structure will evoke the Pacific Northwest’s forests and rivers, and will allow natural light to filter through the wooden beams to give travelers the feeling of walking through a park. The wood used to construct the dramatic arched beams of the roof is sourced from Oregon and Washington, and has benefits beyond its visual appeal. “There is no steel within those particular wood beams,” shared Port of Portland Chief Projects Officer Vince Granato. “They’re designed to absorb any energy that could come from a Cascadia subduction earthquake.” Read the Oregonian article for more photos from the fabrication yard
Mindy Coolidge wearing a lanyard with a pin reading
Practicing Inclusive Service with Pronouns 
Last Thursday was National Pronouns Day, the perfect time to work on upholding our value of respectful customer service. You may hear phrases like "all passengers" or "good morning everyone" more frequently during announcements. That's because many airlines  made the move to more gender neutral language when greeting passengers
In English, people frequently use pronouns – she/him, her/his – when speaking about one another. However, you cannot determine a person’s gender based on their appearance. In fact, making assumptions about a person’s gender can send a harmful message that people must express their gender identity in a certain way. is an excellent resource to learn more about pronouns and why they matter. Want to find out more about gender diversity and language? Watch the PDX People Customer Service Awards at noon on Tuesday, Oct. 26, as our guest speaker will cover this topic.
Corkboard with paper cut-outs of a person, megaphone and speech bubble.
Share Your Two Cents on Food and Enter to Win $25
As you might remember, we brought a food truck to the roadway to add some pre-security food and beverage variety for passengers and employees. To ensure future food carts are successful, we're reaching out to find out what you're craving. Share your feedback on food and you'll be entered to win a $25 gift card to Fred Meyer.
Take the survey now
Honoring National Disability Employment Awareness Month
Held in October, National Disability Employment Awareness Month honors the contributions of people with disabilities to America’s workplaces and economy, and is a time to educate ourselves about the value of a diverse workforce inclusive of one another’s skills and talents.
Our PDX People values include creating a working environment that's inclusive and welcoming. Take some time to read up on accessibilty in the workplace and at PDX, as well as how people with disabilities can and do make important contributions on the job.
Collage of PDX employees in costume: Three Elephants Deli employees dressed as candy and elephants, a mad scientist at Portland roasting, an employee dressed as an otter and an American Airlines rep dressed as Spiderman.
Creative Costumes Bring Halloween to PDX
Sunday, Oct. 31 is the spookiest day of the year: Halloween! If your workplace permits, you're encouraged to dress up for the day...but keep your badge visible and your costume welcoming, of course. From classic witch hats to modern memes, dressing up is a great way to show your Halloween spirit. Need inspiration? Pictured above are some of the frightfully fun costumes from past years at PDX.
The FAA tower against a dark blue, cloudy sky.
PDX in Pictures
This gorgeous shot of the Federal Aviation Administration tower by Airport Duty Manager Brian Burk is especially appropriate as we just celebrated the International Day of the Air Traffic Controller last Wednesday, Oct. 20. The day marks the anniversary of the launch of the International Federation of Air Traffic Controllers Associations sixty years ago, back in 1961. 

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