PX2020 Call for VolunteersShare your time and talents to impact the global patient experience community by signing up to become a volunteer at this year's Patient Experience Conference.
The deadline to sign up is Friday, March 20.
The list of volunteer opportunities is outlined below:
- Breakfast Table Topic Hosts
- Conference Ambassadors
- New Attendee Welcome Greeters
- Registration Greeters
- Session Introducers
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HX 2030: Help Shape the Vision for Human Experience in HealthcareThe Future of Human Experience 2030 is a research and planning process focused on uncovering fundamental actions that will ensure an unwavering commitment to the human experience in healthcare over the next decade.
We invite you to participate in the next steps in our community process and contribute your insights by participating in this global survey. It takes 3-4 minutes to complete and will help us clarify the critical points of focus in our work to elevate the human experience in healthcare.
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We want to thank everyone who participated and shared their comments and suggestions in our first annual Community Needs Assessment launched in December. Moving beyond our standard member survey questions asked in the past, we grounded the assessment in the opportunity to learn what you, our community, needs and wants and what really matters to you in your experience efforts. At the same time, we wanted to understand how well we are meeting these needs and where The Beryl Institute can improve to better support you in a more meaningful and impactful way.
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To Care is Human
Stay connected to the changing landscape of patient experience through the To Care is Human podcast.
Curt shares candid thoughts on some "do's" and "don'ts" for engaging with people without sight. Some of it may surprise you, some of it might make you cringe and all of it will inspire you.
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This case study, conducted by Inova Fairfax Medical Center, involved implementing a cost-neutral initiative to improve several aspects of the Patient Experience, along with improved nurse and physician satisfaction by bridging communication and understanding the gaps of their complicated, linguistic and socio-economically-challenged patient population. Of equal importance was to maintain positive outcomes for their perceived less-challenged patient population, who typically possess even higher expectations.
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Kate Swaffer, published author and international speaker, shares that the best way to elevate the experience of people living with dementia is to manage the symptoms of all dementias as acquired disabilities at the time of diagnosis and to provide post-diagnostic assessment and support for disabilities, including rehabilitation, immediately after the diagnosis.
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UPCOMING WEbinars and Topic Calls
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February 11, 2 - 3pm ET
Presented by Jeffrey Robbins, CPXP, Coordinator, Patient Experience Improvement, University of Missouri Health Care
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February 18, 2 - 3pm ET
Presented by Amanda Anderson, BSN, RN, PCCN-K, CHSE, Simulation Lab Education Facilitator, Carilion Clinic & Brandon Jones, MSN, RN, CEN, NEA-BC, System Patient Experience Manager, Carilion Clinic
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February 25, 2 - 3pm ET
Presented by Theresa J. Dionne, MA, CPXE, Patient Experience Consultant, Methodist Medical Group, Sondi L. Fiegel, MBA-HCM, RN, LSSGB, Director, Patient Care, Methodist Medical Group & Denise A. Johnson, MD, FAAFP, Patient Experience Physician Champion, Methodist Medical Group
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March 3, 2 - 3pm ET
Presented by Jeremy Carr, MBA, Lead Patient Experience Advisor, Nebraska Medicine and Liz Hamilton, Patient Experience Advisor, Nebraska Medicine
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March 19, 2 - 3pm ET
Presented by Northeast Georgia Health System's Jackie Gomez, Coordinator of Patient Feedback and Heather Slutzky, MLS, CPXP, Director, Patient Experience
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FEBRUARY'S FEATURED STRATEGIC LENS
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This month we highlight the Institute's Experience Framework strategic lens, Staff & Provider Engagement. Caring for those delivering and supporting the delivery of care and reaffirming a connection to meaning and purpose is fundamental to the successful realization of a positive experience.
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Relationship-Centered Team Building
Presented by Calvin Chou MD, Professor of Clinical Medicine, University of California, San Francisco and Laura Cooley PhD, Director of Education and Outreach, Academy of Communication in Healthcare
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Special Thanks to our Supporting Partners
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