Snow-covered Love Statue with students on Locust Walk in background

ISC Progress Report, February 2022

The last two years have seen remarkable delivery of critical IT services at the University. Penn’s Next Generation Student System, Human Capital Management system, Identity and Access Management system, Unified Communications system, Data Warehouse platform, and numerous security controls have all undergone dramatic transformations and progress. Soon, our Learning Management System and our Giving system will also migrate to new platforms.

Together, they represent the most significant portfolio upgrade of technology investments in support of students, faculty, staff, researchers, and alumni in the last 30 years. And they were all accomplished while meeting the added incremental demands placed on IT@Penn, staff, and leadership by COVID-19.

New for 2022,
ISC organizes its projects and services around four categories

Network, Infrastructure & Unified Communications

43K wireless devices were connected to PennNet in Q2 FY22.

7,200+ campus phones have been migrated to the cloud-based PennFlex Phone, which provides enhanced features like off-campus calling to support remote operations.

1.5M and 49K virtual meeting participants during Q2 FY22 for Zoom and Teams, respectively.

Enterprise Applications & Data Services

The NGSS Program is on track for Release 2 of Pennant Records & Aid with loans, customer service, and academic history in March. More details are available on the NGSS news page.

Workday@Penn Phase 2 includes Talent Management expansion in July 2022, and Learning Management expansion in Spring 2023.

Penn is collaborating with Salesforce on a series of projects for a centralized system of record for constituent management, fundraising activities, the online Alumni community, and more. Penn’s Department of Alumni Relations (DAR) is implementing a new alumni and donor system in summer 2022.

The Office of the Vice Provost for Research continues to make advances on the Research Portal Program, an initiative providing new, centralized access to research administration information and tools. The Grant Financial Management project was completed in Q1 FY22, and the Conflict of Interest project started in Q2.

Penn’s Data Warehouse makes institutional data available to decision-makers for query, analysis, and reporting across ~45 data collections. ISC will begin replacing the legacy system with an enhanced Snowflake cloud solution in FY22.

Information Security & Identity Access Management

Enrollment reached 18,231 (94%) for PennO365 Two‑Step Verification during Q2 FY21. Several Schools and Centers are using ISC’s Two‑Step for O365 enrollment tools to smooth their migration path.

The IAM team is implementing a modern system to access the University’s vast array of electronic resources and services. In November 2021, the SailPoint Identity IQ application was implemented as the underlying identity engine for Penn Community.

CrowdStrike cloud-native cybersecurity protection was deployed to 15k endpoints.

Client Support & Training

8,800 and 2,500+ total support tickets were managed by ISC’s Client Care and HireIT, respectively in Q2 FY22.

258K and 78K training courses and videos were completed in Knowledge Link and LinkedIn Learning, respectively in Q2 FY22.

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Information Systems & Computing
University of Pennsylvania
3401 Walnut Street, Suite 265C
Philadelphia, PA 19104

www.isc.upenn.edu
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215-898-1000

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