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| PATIENT EXPERIENCE NEWSLINK is The Beryl Institute's monthly publication featuring important policy analysis, publications, research, press and current affairs to enhance and inform your work.
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| POLICY
CMS to Fund $30 Million in Grants for New Quality Measures
The CMS has unveiled $30 million in grant funding to develop new quality measures for the Merit-based Incentive Payment System. The agency wants to partner with clinicians, health systems, patient advocates and other stakeholders to develop measures that will lead to better health outcomes for patients. (Modern Healthcare, March 2018)
FDA, NORD Partner to Understand Patient Experiences with Care
The FDA and the National Organization for Rare Diseases (NORD) will partner to create listening sessions during which FDA can learn about patient experiences with rare disease. The program will allow patients to share their perspectives on their own medical conditions, which in turn should allow FDA to integrate the patient voice into their research initiatives. (PatientEngagementHIT, March 2018) At New Health Office, ‘Civil Rights’ Means Doctors’ Right To Say No To Patients
The Trump administration is embarking on a sweeping effort to redefine civil rights in health care, with critics accusing the Department of Health and Human Services of sidestepping the rights of patients to soothe a far smaller constituency: conservative nurses, hospitals and other caregivers. (Kaiser Health News, March 2018)
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| PRESS
Three Ways to Harness Consumer Feedback at Healthcare Organizations
Many businesses measure their customer experience in terms of satisfaction or dissatisfaction, but the stakes are higher for healthcare providers operating in terms of life and death. Fortunately for healthcare organizations, time spent understanding the patient experience is rising in the midst of a larger customer experience revolution. (Managed Healthcare Executive, March 2018)
Doctors Can Now Call Uber for Patients, Ditching Taxi Vouchers
Uber Health is a desktop platform for healthcare providers that allows doctors to provide rides for patients who might otherwise miss their appointments because they can't get to them. The benefits to doctors and hospitals of using ride hailing apps — which replace taxis and medical shuttles, but not ambulances — include on-demand scheduling, destination tracking and lower costs. (USA Today, March 2018)
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| Sponsored
The Future of Healthcare
HLTH is the leading event for innovation in healthcare, to be held May 6-9, 2018. It’s an unprecedented, large-scale forum for individuals, companies and policymakers who are reshaping the healthcare industry to learn, collaborate and evolve. Learn more about how HLTH is unique in bringing together all key stakeholders, ranging from established payers, providers, employers, and pharma services to disruptive startups and prolific investors, as well as representatives from government, media and analysts.
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| PUBLICATIONS
Putting Humans at the Center of Health Care Innovation
An alternative emerging at healthcare institutions worldwide is human-centered design and co-creation, a set of approaches that can accelerate and humanize healthcare innovation. (Harvard Business Review, March 2018)
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| FROM THE INSTITUTE
Increasing the Value of The Beryl Institute Membership
For years, The Beryl Institute has offered the community a growing library of resources to support you in leading a positive patient experience effort for your organization. As we continue the commitment to improving the human experience by offering value-added resources and services, the need for our members become ever so important. The question has become – how can The Beryl Institute best serve its members and the patient experience community? (March 2018)
Give Your Patients Permission to Dream
Chris Anselmo, writer and motivational speaker, shares his story about living with an adult-onset form of muscular dystrophy called Limb-Girdle Muscular Dystrophy Type 2B and what healthcare providers can learn from listening to patients. (March 2018)
Taking the Long View of Patient Experience
Allison Chrestensen, MPH, OTR/L, founder of Tandem Healthcare Solutions, shares her personal patient story and how taking the "long view" of patient experience work helps us to realize the true impact of "the little things". (February 2018)
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| FROM PATIENT EXPERIENCE JOURNAL VOL 4, ISS 3
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| Special thanks to our Supporting Partners. These organizations have contributed to the future of the field by supporting the continued growth of The Beryl Institute as the global community of practice on improving the patient experience.
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