MEMBER SPOTLIGHT
Chief Quality and Experience Officer
San Mateo Medical Center
San Mateo, California
In her role, Alpa supervises the nurses and managers in the department of Quality, review Quality data and strategic planning for quality outcomes. She established the department of patient experience. In addition, she reviews her organization's survey data and shares it with the staff and executive team. She is developing the strategic plan for her organization towards becoming a patient-centered organization.