We recently announced the eleventh annual Patient Experience Grant Program and the ninth annual Institute Scholar Program. These offerings reinforce the commitment to expand the field of patient experience, develop leaders on the front lines and throughout the experience movement and provide information and research to elevate the human experience in healthcare. The deadline to apply for each program is Friday, September 4.
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An international, open access, peer-reviewed journal focused on research and proven practices around understanding and improving patient experience, PXJ has over 640,000 article downloads in over 200 countries and territories.
The special issue includes 32 articles from more than 90 contributing authors representing over 40 organizations around the world.
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Jason Wolf, Ph.D., CPXP, President and CEO, The Beryl Institute, shares three essential transformational changes needed to frame the future of human experience in healthcare. Six fundamental actions are also identified, highlighting the dynamic and guiding framework for elevating human experience over the next ten years for those receiving and delivering care.
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Welcome, New Members
Membership with The Beryl Institute community represents a commitment to building and sustaining a culture of patient experience excellence. We were excited to welcome new members from the following organizations in July:
- Amy Pak Incorporated
- Argenx
- Ascension St. John
- Boston Children's Hospital
- Canadian Partnership Against Cancer
- Cassia
- Duncan Regional Hospital
- Franciscan Health Michigan City
- Genentech
- Hugga LLC
- Insignia Senior Living
- King's Daughters
- MaineGeneral Medical Center
- Medical Center Health System
- New Morning Foundation
- OHSU Hillsboro Medical Center
- PatientsVoices, Inc.
- San Diego American Indian Health Center
- St Luke's Health System
- St. Dominic Hospital
- Tucson Medical Center
- University Health Network
- UPMC ITALY SRL
- Valley Health System
- West Virginia University Hospitals
- Winchester Medical Center
- Xanitos
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While we were not able to meet in person for Patient Experience Conference 2020, we offer you the opportunity to connect where you are through a virtual conference accessible now through September 21, 2020. Sign up any time to have access to the library of recorded sessions as well as upcoming sessions.
Registration fee per participant: $500 Member / $600 Non-member
This Week's Upcoming Virtual Sessions
Wednesday, August 12, 12:00 - 1:00 PM ET Patient Emotional Safety in Pediatric Healthcare
Friday, August 14, 12:00 - 1:00 PM ET Effective Ambulatory Quality Initiative Improves Patient Experience
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HEADLINER WEBINAR
August 11, 6 - 7pm ET
Presented by: Shola Richards, Best-Selling Author and Workplace Strategist
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August 17, 2 - 3pm ET
Facilitated by: Bryanna Gallaway, MPA-HSA, CPXP, Director, Patient & Family Engagement - Clinical Leadership Team, Sutter Health
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August 18, 2 - 3pm ET
Presented by: Jan Gnida, CPXP, Senior Vice President of Research Operations, PRC and Andrea Paseka, Director, CAHPS Production, PRC
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August 25, 2 - 3pm ET
Facilitated by: Kirsten Corley, MBA, CPXP, Director of Patient Experience, UnityPoint Clinic and Rachel Hardin, MHSA, Director, Provider Services, UnityPoint Clinic
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August 26, 5 - 6pm ET
“How to Be an Antiracist” by Ibram X. Kendi
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September 1, 2 - 3pm ET
Presented by Jessika Boles, PhD, CC, Child Life Team Lead, Monroe Carell Jr. Children's Hospital at Vanderbil, Annie Duplechain, MEd, Graduate Research Assistant, Vanderbilt University, Camille Fraser, MS, CCL, Certified Child Life Specialist, Monroe Carell Jr. Children's Hospital at Vanderbil and Maile Jones, MEd, CIMI, Graduate Research Coordinator, Vanderbilt University
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august's featured strategic lens
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This month we highlight the Institute's Experience Framework strategic lens, Policy & Measurement. Experience is driven and influenced by external factors and systemic and financial realities and requires accepted and understood metrics to effectively measure outcomes and drive action.
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Did the government ever need to regulate compassionate care? Compliance with CAHPS is a low bar to set for organizational achievement. Our research indicates that cultures dedicated to excellence achieve higher CAHPS performance, levels of workforce engagement and quality of care provided. In essence, committing to not just CAHPS compliance but cultivating patient experience competencies across the continuum of care creates daily opportunities to restore joy.
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This webinar explores the changing nature of healthcare and what actions your organization can take to adapt with it. Participants will learn actionable insights gathered from leading brands in other industries that can be directly translated into healthcare, and dive deeper into the connection between employee experience and patient outcomes.
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This webinar will share how Methodist Health System leverages training sessions, meeting cadences, and dashboards to support staff and leaders in understanding their data and positively impacting their patients’ experiences.
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Special Thanks to our Supporting Partners
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