This change aligns the U with federal enhanced 911 regulations.
This change aligns the U with federal enhanced 911 regulations.
Intrado location manager will be deployed on Avaya softphones starting on 7/29
July 22, 2022
You’ve received this email because your Avaya softphone soon will be updated with Intrado Location Manager software.
Starting on Friday, July 29, 2022, UIT will gradually implement Intrado’s E911 location management solution on University of Utah-managed Avaya softphones, including Avaya One X Agent and Avaya IX Workplace.
The Location Manager software is part of an effort to better guide emergency responders to members of the university community, in compliance with federal enhanced 911 (E911) regulations. Going forward, U staff, faculty, and health care workers’ university phones within or outside of the university must be set up to provide location information when used to dial 911. Fixed desk phones are already configured to provide location services to emergency responders.
Instructions on entering and maintaining information in Location Manager will be provided to affected users and cross-posted in this IT Knowledge Base article.
Example: If you work at Moran Eye Center at 65 N. Mario Capecchi Drive, Salt Lake City, UT 84113, you would enter the address in the Location Manager as:
NAM (name): Moran Eye Center
HNO (house number): 65
Street Name: N Mario Capecchi Dr.
City: Salt Lake City
ZIP Code: 84113
Important: Avaya softphone users must re-enter their location information each time they change locations.
If you have questions, your local IT support staff may be able to assist, or you may contact the UIT Service Coordinators Team at 801-581-4000, option 2.
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