COMMUNITY UPDATE
May / June  2017
Upcoming Events
Connection Call: May 18, 2-3 PM ET
Patient Advocacy Department of One
Guest Expert Eve DeVaro, Director, Patient Advocacy, Bon Secours Health System

Quarterly PAC Connection Calls provide opportunity for networking and idea sharing with peers. In addition to a brief presentation on a pre-announced topic, each call includes time for general discussion on the issues most impacting patient advocates today.


Webinar: June 6, 2-3 PM ET
Language Access and Patient-Centered Care: Partnering with language specialists to enhance Patient-Centered Care
Presented by Nouria Belmouloud, CHI, BA, MA, Supervisor, Duke International Patient Services

Communication is the very heart of healthcare, business, entertainment and hospitality... but what happens when two people come from different cultures, speak different languages, and cannot understand each other? In this webinar we will explore ways to reduce misunderstandings that stem from linguistic, cultural and systemic difference and dissimilar expectations between patients and their providers.
2017 Ruth Ravich Patient Advocacy Award Recipient

The Patient Advocacy Community recently presented Eve DeVaro, Director, Patient Advocacy, Bon Secours Baltimore Health System, with the 2017 Ruth Ravich Patient Advocacy Award in recognition of her extraordinary contributions to the field.

With a background of over twenty years in healthcare ethics and six years in patient advocacy, DeVaro oversees patient advocacy initiatives for an urban health system and is responsible for promoting and protecting patient rights in all service settings, including responding to quality of care complaints and grievances; facilitating ethics consultations; staff education on industry best practices in the areas of patient experience, patient satisfaction and trauma-informed care; and strategic alignment of advocacy programs across the health system. She has a passion and commitment to the local community receiving mental health services and continues to educate caregivers and staff about honoring the rights of persons receiving services. 

> Learn More
Note from PAC Leader Carol Santalucia

For those of you who were able to attend Patient Experience Conference, I’m sure you will agree that it was a wonderful opportunity to connect with others, learn and come away inspired. In addition to the great educational sessions, the PAC had several opportunities to network and learn together. On Sunday night, several of us gathered for an informal networking session and delicious dinner at Maggiano's. We want to send a huge thank you to Truthpoint for sponsoring our dinner. It was great to be able to hear from them as well. 

Then on Monday morning, we had our PAC breakfast and networking session. Becky Ruckno presented on some of their lessons learned from their refund program at Geisinger Health System, and Brenda Radford, from Duke, and Pam Segura, from Cook Children’s Hospital did a presentation on social media and how it impacts patient advocacy. We also talked about goals of the PAC, and the charges of committees. We want to thank RL Solutions for sponsoring our breakfast meeting. 

Please click here to take a short survey to tell us about your interests and educational needs.   

Carol Santalucia
Director of Service Excellence
Cleveland Clinic
Contributed Article: Optimizing Your Personal Brand
The last Presidential election brought healthcare again to the forefront of our national discussion. As members of Congress debate what to do with the Affordable Care Act, it is no secret in the United States, a growing number of aging baby boomers are needing more medical care, as our workforce resources are dwindling. Healthcare professionals must become more nimble in their approach while facing multifaceted challenges. During this time of tumultuous changes, tremendous opportunities may be available to advocates who can parlay their knowledge and skills into their personal brand.
> Read More
The bi-monthly PAC Update is authored directly by members of the Patient Advocacy Community. To contribute to a future publication contact a member of the PAC leadership team.
www.theberylinstitute.org
Manage your preferences | Opt out using TrueRemove™
Got this as a forward? Sign up to receive our future emails.
View this email online.
1560 E Southlake Blvd, Ste 231
Southlake, TX | 76092 US
This email was sent to .
To continue receiving our emails, add us to your address book.
powered by emma
Subscribe to our email list.