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| PATIENT EXPERIENCE NEWSLINK is The Beryl Institute's monthly publication featuring important policy analysis, publications, research, press and current affairs to enhance and inform your work.
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| POLICY
CMS Ups Medicare Reimbursement for Inpatient Admissions $2.4B
Medicare reimbursement updates and other payment policy changes finalized in a new rule from CMS will boost inpatient hospital payments by $2.4 billion in 2018 and decrease long-term care hospital payments by $110 million. (RevCycleIntelligence, August 2017) Quality Reporting Under MIPS: 7 Key Questions
Medicare’s Merit-based Incentive Payment System, or MIPS, ties Medicare Part B payments to how well physicians and other eligible clinicians perform in four categories: quality, improvement activities, advancing health information and costs. (Hospitals & Health Networks, September 2017)
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| PRESS
Six Ways to Transform the Patient Experience
Leaders responsible for driving and monitoring program results can follow six initiatives hospitals have undertaken to improve the patient experience. (Managed Healthcare Executive, September 2017)
Putting Patient Safety Culture Into Practice
There is growing evidence that the quality of care at the patient bedside is strongly influenced by the culture created in the hospital boardroom and cultivated throughout the organization. (Hospitals & Health Networks, August 2017)
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| PUBLICATIONS
Healthcare Providers Can Use Design Thinking to Improve Patient Experiences
Many leading hospitals are starting to focus more on understanding the patient experience to solve these kinds of problems, as well as to improve overall patient experience and to lower costs. Yet it’s not always easy to get key stakeholders to consider nonclinical aspects of this type of work. (Harvard Business Review, August 2017)
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| FROM THE INSTITUTE
At the Heart of Patient Experience is Caring for Those Who Care: A Call to Action for Those in Need
For all that healthcare organizations have done to support the needs of their communities impacted by Hurricane Harvey, they too may be displaced by flooding or damage, their families impacted and their lives disrupted. What we must realize is that those providing care are not only caregivers, they are the affected themselves yet they have remained steadfast in their efforts to care for those in need. (September 2017)
Empathy as an Office Culture
Erin K. Brandt, Patient Experience and Care Advocate for Yuma Regional Medical Center, shares how weaving passion and understanding into patient communication will change the patient experience despite the complex medical landscape patients encounter today. (August 2017)
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| FROM PATIENT EXPERIENCE JOURNAL VOL 4, ISS 1
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| Patient Experience Journal Special Issue on Patient Involvement
Published in association with The Beryl Institute, the special issue on Patient Involvement includes 8 articles from 22 contributing authors including the voices of patients, practitioners and researchers focused on involving patients and families as partners.
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| Join the discussion on patient experience topics in The Beryl Institute LinkedIn group.
Forward to a friend or share with colleagues by clicking the social media links at the top of this e-mail. Was this message forwarded to you? Sign up for Patient Experience Newslink. The Beryl Institute provides Patient Experience Newslink to share a broad range of current patient experience news and headlines. The Institute does not endorse the views expressed via these links or any products or services offered.
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| Special thanks to our Supporting Partners. These organizations have contributed to the future of the field by supporting the continued growth of The Beryl Institute as the global community of practice on improving the patient experience.
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