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ON THE ROAD  A Modern Approach within a Culture of History and Tradition Our latest On the Road took us to one of the nation's largest and most renowned military medical centers in the Washington, D.C. metropolitan area, Walter Reed National Military Medical Center. Located in Bethesda, Maryland, Walter Reed is the first military hospital to formally build an Office of Experience, striving to build a culture and a system in which every project, choice and change recognizes who is impacted and ensures those voices are heard.   > Read More CASE STUDY  Patient Navigation in Pediatrics: A Promising Practice for Eliminating Healthcare Disparities Seattle Children's Hospital launched a pilot program to demonstrate the efficacy of patient navigation in the pediatric healthcare setting. Rather than focusing on specific chronic diseases or cancer, this program has been directed at removing barriers to timely, safe and effective care for Somali and Spanish-speaking families and their children with chronic/complex medical needs.  > Read More MEMBER SPOTLIGHT Patricia M. Kenney, DNP, APRN, CPXP Executive Director, Patient-Centered Care Tallahassee Memorial HealthCare Tallahassee, Florida In her role as Executive Director of Patient-Centered Care, Patricia is accountable for the oversight of patient-centered care including leading innovative strategies to improve quality outcomes and champion patient experience. Having the credentials of Certified Patient Experience Professional has broadened her education even further to be able to present Patient-Centered Care and Patient Experience on local and national levels. > Read More GUEST BLOGS Patient Experience Thoughts from Members of the Institute Techniques for Bringing Compassionate Communication to Telehealth Interactions Dr. Anthony Orsini, Founder and President, BBN, explains how telemedicine will play a large part in the future of healthcare and emphasizes the importance of learning proper techniques in compassionate communication in order for healthcare providers to build relationships through video conferencing.  > Read More A New Framework for Putting Patients at the Center of Digital CARE Niall O’Neill, Vice President of Business Development at Oneview Healthcare, discusses the four fundamental principles of digital CARE that create the framework to drive today’s digital solutions so we can adapt quickly to healthcare consumerism, put patients at the center of care, and create a meaningful, interoperable platform to enable the future.  > Read More Special thanks to our Supporting Partners. These organizations have contributed to the future of the field by supporting the continued growth of The Beryl Institute as the global community of practice on improving the patient experience. Forward to a friend or share with colleagues using any of the links at the top of this email. Was this message forwarded to you? Sign up to receive updates from The Beryl Institute here. connect with us: The Beryl Institute | 1560 E Southlake Blvd, Ste 231 | Southlake, TX 76092 www.theberylinstitute.org

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