HI Hub Experiential Learning Lab (HI Hub Lab) and Jonathan M. Tisch Center of Hospitality invite you to learn more about the HI Hub Lab’s program, its community of technology companies and their engagement in applied projects with students and faculty researchers. From educational collaborations, technology innovations, and partnerships across the hospitality, travel, and technology industries, stay up to date with the latest news from the HI Hub Lab community.

Interested in using technology to drive revenue, increase personalization, and enhance loyalty? Join the HI Hub Experiential Learning Lab companies, Stayntouch and Cendyn in a webinar session on October 27 at 1:00pm EST. 

For latest releases and updates to the Stayntouch Property Management System (PMS) available in the HI Hub Lab please refer to the release notes on Stayntouch website.

The future of hospitality is shaped by hoteliers, innovative technologies and industry leaders. Hoteza added a bit to this process by deploying its software in a virtual hotel in the HI Hub Lab. Now NYU students who will later pursue careers in hospitality can experiment and evaluate a real-life example of an innovative hotel app. It is a fully working setup connected to the cloud and integrated with a real PMS. Students can see how check-in, check-out, purchasing, billing, room and TV control are working on tablet or mobile devices.

Dr. Donna Kelly, the Clinical Associate Professor at the Tisch Center of Hospitality commented on the implementation of Hoteza solutions in her course: “Customer relationship management and loyalty is crucial for any hospitality and tourism entity that is serious about good success! Therefore, a course that seeks to expose our students at the Jonathan M. Tisch Center of Hospitality to the rudiments of customer relationship management, would be a necessary inclusion in our suite of courses.  When I learnt of the partnership between the Tisch Center and Hoteza, I thought it an imperative to invite a representative to our class to better understand how technology can aid the delivery of winning service. My students and I are grateful to Denis, BDM of Hoteza for agreeing to speak to us about the Hoteza's philosophy and services and to provide us with a demonstration of the Hoteza app.

The Hoteza app is user-friendly and would be a beneficial method for hoteliers as they seek to give guests more autonomy and provide contactless service. The Hoteza app is a valuable addition to a hospitality company's arsenal for delivering great customer service. The app really does give the power to the guests."

You can now see Hoteza's guest infotainment and comunications app and Stayntouch's self check-in kios in action in the HI Hub.

Dr. Vanja Bogicevic and a graduate alum Owen Wexman collaborated with Stayntouch on a traveler sentiment research analyzing guest opinions relating to attribute-based shopping in hospitality. Researchers surveyed nearly 1,000 U.S. travelers to uncover their opinions and sentiments surrounding a significantly more customizable booking experience. The study led by Dr. Vanja Bogicevic and graduate student Owen Wexman was presented at HITEC Orlando 2022 conference in June 2022.

Source: NYU SPS

RateGain, a global provider of SaaS solutions for travel and hospitality was recognized as the World's Best Channel Manager by the World Travel Tech Awards 2022. RateGain's RezGain channel manager has been solving this problem for th hotel industry and is preferred by over 60 chains and 15,000 hotels.

Source: RateGain

UniFocus launches Gratitude, a digital tipping platform that ensures tips are shared appropriately and guests are not inconvenienced by not having cash on hand.
With modern travelers often carrying just credit or debit cards, the lack of at-hand cash has resulted in a substantial decrease in the number and amount of tips left to a hotel’s staff. This reduction in overall wages has only been partially addressed by minor hourly rate increases and can play a significant factor in staff decisions to seek out other employment options. With Gratitude by UniFocus, hoteliers can finally reverse this trend by providing guests with the option to leave a tip using either credit/debit cards, Apple Pay or Google Pay. Via a secure mobile-compatible portal that can be tailored to a hotel’s branding, guests can effortlessly submit the tip amount they wish to provide and can leave feedback on the quality of service received.

Source:Unifocus