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The Beryl Institute | Patient Experience

PATIENT EXPERIENCE NEWSLINK is The Beryl Institute's monthly publication featuring important policy analysis, publications, research, press and current affairs to enhance and inform your work.

POLICY

Report: Health Industry Must Adjust in Changing Market
The healthcare system's shift toward value-based care and patient engagement isn't a new one and changes in health coverage won't happen overnight. Any policy changes will be preceded by a transitional period so consumers and healthcare providers can adequately plan and adapt. (U.S. News & World Report, December 2016)

New Nursing Home Rules Offer Residents More Control Of Their Care
About 1.4 million residents of nursing homes across the country now can be more involved in their care under the most wide-ranging revision of federal rules for such facilities in 25 years. (Kaiser Health News, January 2017)

VA Nurses Given Increased Patient Care Authority in New Rule
The Department of Veterans Affairs will allow qualified nurses across the nation to treat patients without the supervision of a physician, a decision that the department said can help alleviate staffing shortages. (The Wall Street Journal, December 2016)

PRESS

How Hospitals are Trying to Improve the Patient Experience
Some hospitals around the nation share their patient experience improvement efforts to finding innovative ways to improve patient care and clinical work. (U.S. News & World Report, December 2016)

Is Journey Mapping the Future of Transforming the Patient Experience?
IT modernization and integration efforts shine a light on the need for departmental and cultural integration across the organization. In the case of healthcare, technology projects highlight the need for a better understanding of the human elements involved in healthcare experiences. (HIT Consultant, December 2016)

Why Hospitals Can't Rely on HCAHPS Alone
As patient satisfaction becomes increasingly important to the bottom line, more systems are dedicating staff, money, and programs to raising their scores. (HealthLeaders Media, December 2016)

PUBLICATIONS

Learning by Listening—Improving Healthcare in the Era of Yelp
To date, more than 42, 000 of these Yelp reviews describe US hospital experiences. These include comments about individual clinicians but more commonly the entire patient experience—ranging from parking, to navigating a facility, waiting, the cafeteria, and more. (Journal of the American Medical Association, December 2016)

Examining the Relationship Between Perceived Quality of Care and Actual Quality of Care as Measured by 30-Day Readmission Rates
This study aims to test the relationship between patient experience, as measured by the Hospital Consumer Assessment of Healthcare Providers and Systems , and actual quality of care, as measured by 30-day readmission rates. (Quality Management in Health Care, January 2017)

Hospice Care Linked to Higher Family Satisfaction
Researchers examined interview data from 1,970 family members of deceased cancer patients. The patients all had advanced lung or colorectal cancer, and roughly half had received hospice care. (Reuters, January 2017)

FROM THE INSTITUTE

2017 State of Patient Experience Study
The fourth biennial study explores all you and your peers are doing to drive patient experience excellence around the world. Your input is critical to our community efforts to expand the conversation on patient experience globally. The confidential survey will take only about 10-15 minutes. Please be sure to provide your input by January 30. (January 2017)

Why Your Hospital is Competing with the Apple Store
Julian Hutton, business leader with an expertise in hospitality, shares how hospitals can learn from successful customer service culture at other companies that can set them apart from competition. (January 2017)

Understanding Patient Experience through My Recovery Process
David Festenstein, communication specialist, coach and professional speaker, discusses how his recovery process after a stroke helped him identify seven distinct steps of a recovery model. (January 2017)

Join the discussion on patient experience topics in The Beryl Institute LinkedIn group.

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The Beryl Institute provides Patient Experience Newslink to share a broad range of current patient experience news and headlines. The Institute does not endorse the views expressed via these links or any products or services offered.

Special thanks to our Organizational Sponsors. These organizations have contributed to the future of the field by supporting the continued growth of The Beryl Institute as the global community of practice on improving the patient experience.

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www.theberylinstitute.org

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