Introducing PX Pulse: Consumer Perspectives on Patient ExperienceWe are excited to introduce the inaugural PX Pulse, a first of its kind effort to elevate understanding of and track the current perspectives on patient experience in healthcare across the United States. Conducted in partnership with Ipsos, this effort will regularly capture healthcare consumer perspectives of patient experience in the United States, determine the practices and processes that have the greatest impact and influence on healthcare consumers, and track how the market sees patient experience evolving over time.
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Participate in the Pediatric Patient Experience SurveyThe Pediatric Council has embarked on a benchmarking project to capture and share key practices via a white paper to improve the patient experience in a pediatric setting.
The first step of this project is data collection. We invite professionals working in a pediatric hospital or other pediatric-focused organization to participate in this survey. The results will serve as the foundation for the paper to be released in April 2020.
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Final Week for PX2020 Early Bird Pricing
A brief reminder to register for Patient Experience Conference 2020 at the Hilton Orlando Bonnet Creek in Orlando, Florida, April 20-22. The deadline to receive the early bird rate is January 31, 2020.
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On the Road with Hennepin Healthcare by Jason A. Wolf, PhD, CPXP
At Hennepin Healthcare I was honored to meet team members, patients and family members who truly personified the idea that at the heart of healthcare we are human beings caring for human beings. Their actions and efforts, their purpose and commitment all reinforced what remains right and good about healthcare.
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Jan Althouse
Patient Experience Manager
Cook Children’s Health Care System
Fort Worth, TX
Jan's primary areas of focus are on the data analysis piece of patient experience, managing the patient experience survey data, sharing data with managers, directors and leadership, provide training on the survey data portal to new staff, and monitoring the data to identify opportunities for improvement and opportunities to celebrate success.
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To Care is Human Stay connected to the changing landscape of patient experience through the To Care is Human podcast.
Catherine Dale is a pioneer and leader in Experience Based Co-Design and works to improve safety for the NHS. She has also deliberately chosen to take up activities in her personal life that require bravery and risk.
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Patient Experience Journal: Volume 6, Issue 3
Published in association with The Beryl Institute, Volume 6.3 includes 16 articles from 63 contributing authors representing commentaries, personal narratives, research studies and case studies and covers a selection of topics.
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Sophie M. Allan Ms and Emma Travers-Hill Dr
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Nienke Wolterbeek, Dieuwertje J. Hiemstra, Fiona A. van der Hoeven, and Kiem G. Auw Yang
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Roni Gagin, Neta HaGani, Esti Zigelboim, and Shiri Shinan-Altman
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JANUARY'S FEATURED STRATEGIC LENS
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This month we highlight the Institute's Experience Framework strategic lens, Culture and Leadership. The foundation of any successful experience effort is set on who an organization is, its purpose and values, and how it is led.
Patient Experience Marketplace serves as the go-to resource for identifying patient experience products and services to support organizational improvement in addressing patient experience issues.
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UPCOMING WEbinars and Topic Calls
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February 4, 2 - 3pm ET
Presented by Audrey Cortez MSN, RN, CPXP, Director of Patient Experience, Peterson Health
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Partner Hosted Webinar
February 6, 2 - 3pm ET
Presented by Stacy Bolger, VP, Employee Experience, MaritzCX & Jason Macedonia, VP, Healthcare and Patient Experience, MaritzCX
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February 11, 2 - 3pm ET
Presented by Jeffrey Robbins, CPXP, Coordinator, Patient Experience Improvement, University of Missouri Health Care
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Membership makes you part of the professional home for patient experience leaders. Gain access to resources, connections, and tools to support your individual growth and build your organizational capacity to drive experience improvement.
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Special Thanks to our Supporting Partners
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