New White Paper Available
The Experience of Safety in Healthcare: A Call to Expand Perceptions and Solutions
We are excited to announce the release of a new white paper, The Experience of Safety in Healthcare: A Call to Expand Perceptions and Solutions. This paper reflects on the integrated nature of safety and service and how they interact to create the overall experience of patients, families and clinicians.
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Sonya G Fleming, CPXP
Director Patient Experience
Catawba Valley Health System
Hickory, NC
In Sonya's role, she is responsible for setting the direction and the execution of the Patient Experience program with an emphasis on improvement. As the first Director of Patient Experience for the organization, they launched their program with a focus of Engage, Connect, Communicate (engaging staff, connecting with patients, and improving communication).
View the Member Spotlight
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What are the challenges associated with creating a positive human experience in healthcare and how does one lead in a way that creates harmony for an entire healthcare system? These are questions that Cathleen Wheatley delves into including healthcare's obligation to go out and create change in our communities, outside hospital walls. She depicts partnering with patients to form a personal connection that goes beyond a standard checklist.
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UPCOMING WEbinars and Topic Calls
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February 25, 2 - 3pm ET
Presented by Theresa J. Dionne, MA, CPXE, Patient Experience Consultant, Methodist Medical Group, Sondi L. Fiegel, MBA-HCM, RN, LSSGB, Director, Patient Care, Methodist Medical Group & Denise A. Johnson, MD, FAAFP, Patient Experience Physician Champion, Methodist Medical Group
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March 3, 2 - 3pm ET
Presented by Jeremy Carr, MBA, Lead Patient Experience Advisor, Nebraska Medicine and Liz Hamilton, Patient Experience Advisor, Nebraska Medicine
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March 10, 2 - 3pm ET
Presented by Beth Israel Deaconess Medical Center's Patricia H. Folcarelli RN, MA, PhD, Vice President, Health Care Quality and Lauge Sokol-Hessner, MD, Medical Director Health Care Quality
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March 17, 2 - 3pm ET
Presented by The Beryl Institute's Michelle Garrison, Vice President, Membership and Lindsay Lewandowski, Manager, Member Experience
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March 24, 2 - 3pm ET
Presented by The MetroHealth System's Susan Fuehrer, President, Institute for H.O.P.E. and Janet Montoya, Community Health Advocacy Initiative Manager
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March 31, 12 - 1pm ET
Presented by Martha Donovan Hayward, Subject Matter Expert/Lead for Patient Engagement, American Hospital Association/Institute for Healthcare Improvement, Helen Lee, Experience of Care Professional Lead, NHS England and NHS Improvement and Claire Marshall, MSc, Experience of Care Lead - Acute Care, NHS England and NHS Improvement
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Patient Experience Journal: Volume 6, Issue 3
Published in association with The Beryl Institute, Volume 6.3 includes 16 articles from 63 contributing authors representing commentaries, personal narratives, research studies and case studies and covers a selection of topics.
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Laura Yvonne Bulk OT(Reg), MOT, BSW; Donna Drynan; Sue Murphy; Patricia Gerber; Roberta Bezati; Sacha Trivett; and Tal Jarus
Umair Majid and Anna Gagliardi
Stephanie Liddicoat
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FEBRUARY'S FEATURED STRATEGIC LENS
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This month we highlight the Institute's Experience Framework strategic lens, Staff & Provider Engagement. Caring for those delivering and supporting the delivery of care and reaffirming a connection to meaning and purpose is fundamental to the successful realization of a positive experience.
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Antoinette Thomas, RN, MSN, Chief Nursing Officer, Oneview Healthcare, explains how times have changed for nurses and provides tips on how we can empower nurses through an investment in technology.
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Compassion Fatigue Prevention
Lou Lacey, LPC, Director of Emotional Wellness at Children’s of Alabama, discusses how healthcare workers committed to experience excellence know to expect a certain amount of compassion exhaustion and shares ways professionals can keep joy alive by living a life of service to others.
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Want to Engage Physicians? Speak Their Language
Justin Bright, M.D, Senior Staff Physician/Patient Experience Champion at Henry Ford Hospital, shares that the best things we can provide physicians to improve in a sustainable way are purposeful shadowing and communication training.
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Special Thanks to our Supporting Partners
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