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Our teams are making intentional updates as we progress with the IT Strategic Alignment to ensure you receive the best technical support and experience at SHSU.

Katalyst, our new IT ticketing system, is a significant part of improving technology support and processes for the university. This project will provide the university with a streamlined, user-friendly experience when submitting a technology request or incident. Katalyst will be available at the end of June. In the meantime, I am excited to share the below sneak peek of the new Katalyst experience.

Katalyst: Create a Ticket 2m 14s

Additionally, 10 technology policies have been updated and approved by the President's Cabinet. Each updated policy is listed below and available for further review on the Sam Houston State University policies website. You can view the updated policies below and why they matter to campus. Each are linked for you to view the full text.

Take a moment to review how the below SHSU IT policies apply to you:

IT-00 Policy Compliance: This policy provides you with information and guidelines detailing how you should use your access to information resources to prevent unauthorized disclosure of data.

IT-01 User Accounts Management: Appropriately managing your user account allows you to access the necessary information systems for your position while ensuring only you have access to your account and aids in protecting the data you can access.

IT-03 Acceptable Use: Establishing rules for how you use the campus network protects the university against cybersecurity incidents through accidental access to or downloads of malicious content that place SHSU information systems and, in turn, your personal information, at risk.

IT-04 Virtual Private Network Access: If you have approval for VPN access, your can remotely access the university’s network while the conditions stated in this policy mitigate the risk of a breach to information resources.

IT-05 Data Access Review: These guidelines reduce the risk of the misuse and abuse of university data by ensuring that all access to information resources is appropriate based on your role and responsibilities.

IT-06 Data Classification: Classifying electronic and printed data provides specific protection levels based on each classification’s value or risk.

IT-07 Cybersecurity Incident Response: If the campus ever experiences a cybersecurity attack, this policy ensures that the university can quickly and effectively mitigate and communicate any impact to operations and campus information resources.

IT-08 System Dev. & Acquisition: Including information security in the development and acquisition of information resources ensures that the protection of university data remains a priority throughout the life of the system (design, implementation, updates, and decommission).

IT-10 Digital Encryption: Digital encryption is one of the most efficient ways to protect data and information systems that contain banking details, personally identifiable information, health documentation, and more.

IT-11 Data Backup and Recovery: Provides secure data backup and recovery processes to prevent the loss of system data and your files if you accidentally delete information, data becomes corrupted, a system fails, etc.

As a reminder, you can view additional updates on the alignment and priority projects as we have them using our Alignment Progress site.

Your willingness to meet, complete surveys, and provide support regarding the IT Strategic Alignment continues to be vital in helping us evolve our support and services for you now and in the future.

Thank you.

Dr. Heather Thielemann, EdD
Sr. VP for Strategic Enrollment and Innovation