FLIGHT CREDITS
Please check and make sure you and your travelers are using flight credits on time. These typically expire within a year of the ticket issue date. We receive monthly reporting on unused flight tickets from Collegiate Travel Planners (CTP), the travel management company that supports NYU. Our team sends courtesy emails to travelers whose flight credit expiration dates are approaching.
Where to find them:
Unused tickets will appear under the Alerts section on the traveler’s Concur homepage and will say, “You have unused tickets”. Click on this alert and a pop-up window will open with the details of the flight credit: the carrier, the original ticket number (which is necessary for exchange), the total credit amount, and the expiration date. If the flight credit is not utilized before its expiration date, it will no longer be valid.
How to use them:
For assistance with utilizing a flight credit prior to its expiration, attempting a name change within your NYU department, or requesting points/refund (relevant for Delta/United tickets only), please reach out to CTP directly via phone or email. You must have the original ticket number.
Group Travel Exchanges and Credits:
If you need to process a refund or exchange booked via the CTP Group Travel Department, please reach out to our team directly.
RECONCILING CTP FEES
Collegiate Travel Planners (CTP) is the travel management company that supports NYU. All online booking tool transactions include a $3.50 fee for both domestic and international travel, and cardholders will see this fee as a separate transaction on their card statements.
Travelers also have access to CTP travel agents via phone should they need assistance with booking a new reservation or modifying an existing reservation. There are flat-fees charged for using live agent services. Should you be charged fees that do not match the contracted CTP Agent Fees, please notify our team of these inconsistencies.
The Concur expense system will typically generate and link a receipt for the fees. Cardholders will need to select Booking/Service Fees as the expense type.
