Dear Campus Community,
As of August 1, SAP Concur is now the university's official system for travel, expense reimbursements, and Payment Card Expense (ProCard and/or Travel Card) management. Thank you to everyone across campus for your partnership and patience as we completed this important transition.
As you begin using Concur, we encourage you to take advantage of the resources and support available to help you become familiar with the new processes and the new CSU Payment Card Policy. Check out the training course on Payment Cards provided via CSU Learn.
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New Resources Available in the Concur Toolkit
The SJSU Concur Toolkit has been expanded with new resources to support faculty, staff, delegates, approvers, and cardholders, including:
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- Quick Reference Guides for common Concur transactions
- Short instructional videos demonstrating key Concur processes and workflows
- Updated guidance on the CSU Payment Card Policy
- Process documentation and job aids
- Frequently Asked Questions (FAQs)
- Training recordings and additional resources as they become available
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We encourage you to bookmark the site, as new guides, videos, and support materials will continue to be added throughout the implementation.
Continue Learning with Live Training
Whether you're submitting your first travel request, reconciling Payment Card transactions, or approving expenses, our live training sessions provide an opportunity to see Concur in action, ask questions, and receive guidance from the implementation team.
If you prefer to learn at your own pace, you can also access the on-demand instructional videos available in the Concur Toolkit. These videos provide step-by-step demonstrations of common tasks and can be viewed anytime.
Training opportunities continue through September and follow this weekly schedule:
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- Mondays | 2–3 p.m. – Concur Training Sessions
- Wednesdays | 11 a.m.–12 p.m. – Open Labs
- Fridays | 2–3 p.m. – Office Hours
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Meeting links and the latest training schedule are available in the SJSU Concur Toolkit.
Need Assistance?
If you have questions or need assistance, we're here to help.
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Thank you again for your continued partnership as we modernize and streamline the university's travel, expense, and Payment Card processes. We appreciate your engagement and look forward to supporting you throughout your Concur journey.
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Warm Regards,
Sara Bonakdar
Associate Vice President, Strategic Business Services
Kim Gamblin
Director, Procurement and Support Services
Janet Sundrud
Interim Assistant Director, Finance Support and Innovation
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Division of Administration and Finance
One Washington Square
San José, CA 95192
sjsu.edu
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