News and resources for PDX employees.
News and resources for PDX employees.
Take a Moment to Recognize a PDX Employee 
Do you know a coworker or fellow PDX employee who goes above and beyond? Acknowledge their outstanding efforts during the fourth quarter of 2020 (September through December) by nominating them for a quarterly customer service award!
The process is simple – submit a nomination now. Please provide a real-life example of how your nominee has delighted a passenger with outstanding service. Inclusion of customer compliments is always encouraged!
Every nominee will receive special appreciation for their outstanding efforts and the PDX People working committee will select 10 employees – one from each of our airport industries – to win the exceptional honor of a PDX Quarterly Award for customer service.
Nomination Deadline: Thursday, Jan. 7
Nominate a PDX Employee
The next virtual awards ceremony to recognize fourth quarter winners will be held on Tuesday, Jan. 26 from noon to 1 p.m. Add it to your Outlook calendar and, when the time comes, watch the live event. Missed the last virtual awards ceremony? View the recording of our previous awards ceremony or read about the winners on the PDX employee website. 
Crystal Channel Saves the Day
Your Northwest Travel Mart, an affiliate of Paradies Lagardère, has long been known for extraordinary customer service. Never has this been better exemplified than by Crystal Channel, zone manager for retail operations, who is an amazing part of our PDX People team. Proving that not all heroes wear capes, Crystal used her kindness, critical thinking skills and little bit of internet sleuthing to turn a distraught passenger's day around. Read the full article.
Concourse Connector Closes Next Tuesday, Jan. 5
The walkway that connects the south and north sides of the airport – Concourses B/C and Concourses D/E – closes next Tuesday, Jan. 5 and will remain closed until the new main terminal opens in late 2023. Learn more about this change and other PDX Next impacts.
We also put together a list of questions and answers so if a passenger inquires, you'll know how to respond. Check out the Concourse Connector FAQ.
Artist Shohei Takasaki Reflects on Junishi for Concourse D Mural 
The PDX Rotating Art Program recently unveiled a lively large-scale mural post-security on Concourse D, designed to help ring in the new year.
Living and working in Tokyo, Japan, artist Shohei Takasaki energetically depicts the 12 symbolic animals of Junishi (or Juunishi) – the Japanese zodiac – within his mural entitled "Reflection." Read more about the exhibit on our PDX Art blog.
Only in 2020: A Year Like No Other at PDX
How many times have you said, “Only in 2020!” this year any time a new, unimaginable story pops up? Pandemic. Murder hornets. Wildfires. This has truly been a trying and difficult year for our region.
Still, despite everything that 2020 has thrown at us, we’re inspired by the many ways our PDX People, partners and colleagues have gone above and beyond to lift up those around them. As we close out 2020, take some time to read and remember these moments of kindness.
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Shannon McArthur, PDX Customer Relations, 503.415.6859
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