News and resources for airport employees.
News and resources for airport employees.
Headshot: Kirsten Day
Kirsten Day Rises to the Occasion with a Sunny Disposition
Acknowledgment from co-workers is notable because it shows that your work is appreciated both by guests and by the people who see you putting in those efforts daily. Kirsten Day with Boutique Air received two nominations from colleagues for her exemplary service:
"When I was working a few days in a row by myself, we had delays and cancellations. Kirsten came in on her day off to help. She listened to all the passengers and did her best to make sure they got to their destinations. She always goes above and beyond for her co-workers and passengers. Her kindness brightens everyone's day."
"There isn't a specific example of Kirsten's extraordinary kindness because that's the way she is every time she comes into work. She treats every one of our passengers with respect and shows them she genuinely cares. Everyone is always excited to work with her because of the joy she brings to the workplace."
Kirsten was honored at the PDX People Customer Service Awards, where we recognize airport employees who truly stand out as extraordinary. Missed the virtual awards ceremony? View the event recording or read about past winners. You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service for next quarter – submit a nomination now.
Nominate a PDX Employee
Juliett space as a work in progess.
What's New with PDX Next: New Concessions, Roof Work Paused
New Concessions: This month, both Stumptown and Juliett are expected to open on Concourse E. Mark your calendars for Monday, March 28, as we welcome all the new and soon-to-open concessions to the Concourse E extension – more details coming soon.
Roof Work: If you work overnight in the ticket lobby, you've likely heard noisy work during the last two weeks while crews cut into the roof from above. That work is on pause for the next few weeks, and we'll keep you updated when it resumes.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339.
Graphic of the planned TriMet work.
TriMet Starts Work on PDX Piece of “A Better Red”
You've already heard about A Better Red, the MAX Red Line project that will improve service for TriMet’s entire light rail system. As we shared previously, the PDX-specific piece of this project was scheduled to begin in January but was pushed out until the end of February. You can now see construction along Airport Way as contractor Stacy and Witbeck set up staging and laydown areas, install tree protection and implement temporary irrigation modifications.
As the project continues, it could impact your route to work as well as passengers' routes to and from PDX. While we'll share key airport impacts here, you're encouraged to sign up for A Better Red alerts to stay informed of all project news. The PDX piece of A Better Red is scheduled to be complete in February 2024.
Body camera on a police uniform.
Port Police Implement Body Worn Camera Program
In late February, the Port of Portland Police began implementation of a body worn camera program. By early March, all sworn personnel will have completed mandatory training on the proper use of the equipment and will be issued a camera to be worn during their shift.
As someone who may interact with these officers, it’s important that you understand how the program works and why we made the decision to put it in place.
Why are the Port Police implementing a body worn camera program?
There are several reasons to implement a body worn camera program. Such a program:
  • Allows for additional documentation of police-public contacts, encounters, arrests and critical incidents.
  • Serves as a supplement to and/or enhances the accuracy of officer reports and testimony.
  • Gathers evidence for investigative and prosecutorial purposes.
  • Provides additional information for officer evaluation, feedback and training.
  • Increases transparency with the public
  • Helps with professional standards review and investigation to resolve citizen complaints and potential civil actions related to the department.
Those who work at the airport should not experience any changes to the high level of customer service the Port Police team currently provides.
How will the recordings be used?
Video files will most often be used to capture law enforcement contacts that will then be archived for evidence in the prosecution of criminal cases. Recordings will also be used to help resolve complaints against staff, to conduct after-action review of critical incidents that will increase the effectiveness of our training, and to highlight the excellent work being done our officers.
What are the records retention rules for these recordings?
In accordance with ORS 133.741(1)(b)(A), all video files must be securely stored and retained for no less than 180 days for all incidents. Video can be held longer if needed for court proceedings, training or internal investigation.

If you have additional questions, you’re encouraged to reach out to Assistant Police Chief Cory Chase.
Graphic reading
March is Women's History Month
The month of March is for and about women as we celebrate both Women’s History Month and International Women’s Day on Tuesday, March 8. The month and the day increase consciousness and knowledge of the contributions of women, and celebrate not only how they shaped history, but also how they continue to shape history.
Back in 1980, President Jimmy Carter issued the first presidential proclamation declaring the week of March 8, 1980, as National Women’s History Week, and in 1987, Congress designated March as Women’s History Month. Since 1995, each president has issued an annual proclamation designating the month of March as Women’s History Month. Take moment to learn more about this month, watch a short educational video and read about some of the outstanding women working right here at PDX.
Hina Sugita and representatives for the Port and Japan American Society of Oregon, holding Thorns/PDX scarves featuring the retro PDX carpet pattern.
PDX in Pictures
Welcome to Portland, Hina Sugita! Representatives from the Port of Portland and the Japan-American Society of Oregon rolled out the green carpet for our newest Portland Thorns player. Hina was previously one of the top midfielders in the Yogibo WE League, Japan's first-ever women's professional football league. She also played in two U-17 Women’s World Cups and was given the Golden Ball as the tournament’s best player in her second U-17 World Cup in 2014. Learn more about the international-caliber talent who'll be playing midfield for the Thorns on the Stumptown Footy blog

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