News and resources for airport employees.
News and resources for airport employees.
Kimberly Cantu
Kimberly Cantu Answers the Call for Extraordinary Customer Service
Kimberly Cantu (she/her) went above and beyond for a customer who left behind their cell phone:
"Dollar's customer service was amazing. I was in the airport and realized I lost my cell phone. I reported it to the PDX Lost and Found, then left with my sister. I planned to come back the following day to rent a car from Dollar.
The next morning, my husband received a call at home in Alaska from the PDX Lost and Found informing him that they had my phone. He then called the Dollar office to let them know I had plans to rent a car that day to hopefully help connect me and my phone.
Since I hadn’t yet made a reservation, there was nothing to attach to a message, but they said they would watch for me to arrive. Kimberly met me where the vehicles were parked and said they’d been watching for me to let me know my phone had been found and where I could pick it up. Thank you to Kimberly and the Dollar staff."
Missed the last virtual awards ceremony? View the event recording or read about past winners on the PDX People website. You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service for next quarter – submit a nomination now. 
Nominate a PDX Employee
Ticket lobby at PDX, travelers walking through with suitcases.
What's New with PDX Next: North Bypass Work, Overhead and Welding Work in the Ticket Lobby
North Bypass: Expect work in the north bypass starting today through Thursday, Feb. 16, from 6 a.m. to 4:30 p.m. Teams will be working on the flooring to level off some sections, and you may see barriers blocking off the work areas, hear noise from the equipment and smell odors from the carpet adhering process. 
Overhead Ticket Lobby Work: While crews work overhead now through Thursday, Feb. 23, there may be a few impacts to the ticket lobby, including blocked access to the central ticket lobby Ready Station cash-to-card machine. Two other cash-to-card machines are available on either side of the ticket lobby. Additionally, spotters will be present at the exterior turnstile doors to help direct foot traffic while work is taking place.
Welding Ticket Lobby Work: Now through Tuesday Feb. 21, seismic welding and bracing is happening in the central ticket lobby from 6 a.m. to 4 p.m. Work is performed from a scissor lift with stanchions and a spotter below. As they move around the lobby, their work area may impact the queuing space for some south-central ticket counters. Depending on passenger volume, the south elevator will close on Monday, Feb. 20, from 7 a.m. to 4:30 p.m.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339.
PDX Gets a Taqueria: Q&A With Cha Cha Cha’s Javier Hurtado
In 2001, Javier Hurtado opened his first restaurant near Portland State University, which he graduated from just a few years before. Javier grew up in the food industry in Cuernavaca, Mexico – his father was a butcher, his mother owned her own restaurant and the family owned a farm. Though he studied finance at PSU, Javier soon realized that making great food wasn’t just his heritage: It was his calling. Since then, Cha! Cha! Cha! has grown from one restaurant to an independently owned chain of taquerias specializing in Mexican food made with local, sustainably sourced ingredients. In early January, Javier opened Cha Cha Cha’s newest location across from Gate D5. We asked him for his thoughts on what to order, and he shared a hot tip for employees who want to pick up burritos, salads or bowls on the go.
Calendar with a pencil circling a date.
Be Knowledgeable: Upcoming Events on the PDX People Calendar
Did you know there's a calendar of events on the PDX People website? It's the best way to keep track of upcoming learning opportunities and fun events open to all airport employees.
Celebrate Black History Month at PDX: Join your fellow PDX People and celebrate Black History Month at PDX. Meet members of the Multnomah County REACH Program, get custom typewriter poetry made by ZEN:MNM, and win some PDX People swag. Look for the event festivities near Gate D5, on Friday, Feb. 24, from 1 to 5 p.m. 
Graphic in red and pink with symbols representing love and communication. Text reads
Share Your PDX Love Story and Win! 
Did you meet a close friend or significant other at PDX? Have a connection that took flight at the airport? Whether it’s a romance or a cherished friendship, if it happened at PDX, tell us about it – we'd love to share your story! The first 14 submissions will receive a Valentine's-themed gift bag; submissions are open until Tuesday, Feb. 14, at midnight.
Lost & Found sign showing question mark, umbrella and glove symbols.
Lost and Found Expands Hours 
Lost and Found recently increased their office hours to Monday through Friday, 9 a.m. to 5 p.m. The office, which is located on the north end of baggage claim near carousel 10, is closed on weekends and holidays. If you're ever unsure, updated hours are always listed on their website. There's also a place on the site where people can submit an inquiry about missing items – this is the best place to start if anyone loses an item at PDX.
People exiting the MAX along the TriMet Red Line.
TriMet’s MAX Red Line Project Enters Second Phase of Work
Construction on TriMet's A Better Red MAX Extension and Reliability Project has reached a major milestone: it is now more than halfway complete and entering the second phase of work on time and on budget. The A Better Red project will enhance the flow of train traffic with the addition of a second track near the Gateway Transit Center and PDX. A new station will also be dedicated to westbound MAX Red Line service: the Gateway North station, located about 500 feet north of the existing transit center. TriMet expects that the additional track and the new station will improve schedule reliability for the entire MAX system and should be complete in 2024.
Group of people practicing CPR on CPR dummies.
PDX in Pictures
With Valentine's Day approaching, Portland Airport Fire and Rescue Fire Marshal Lani Hill couldn't help but love the turnout for the most recent PDX Lifesavers CPR class. As she shared, "We listened to 'Staying Alive,' got a great upper body workout and learned some awesome lifesaving skills." If the thought of learning how to save a life warms your heart, there will be more classes coming soon – check the PDX People calendar for announcements.
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