Customer Follow-Up, Done Your Way                                                February 2016
The Bike Cooperative revolutionized customer follow-up in the bicycle industry in 2008 with the introduction of Ride Club, an easy automated solution that drives traffic, increases repeat business, generates customer feedback, and saves time for bicycle retailers. In 2016 we're raising the bar again with new creative customization tools that give bike stores even more flexibility to promote their brand the way they want to.
Sample of Thank You Email
Sent to Customer
Automatically Thank ALL of Your Bike Customers.
We all wish we could send hand-written thank you’s to our best customers, but for most stores, executing this is simply not realistic or cost-effective.

With Ride Club, the work is done for you – just set your offers and imagery once and forget it, and the system will email or mail thank you’s to ALL of your bike customers, not just those of a specific brand.

Ride Club goes beyond thank you’s. You can also choose from these other automated communication options:
  • Tune-up Reminders
  • Service Follow-ups
  • We Miss You emails
  • Customer Appreciation Follow-ups
 
“Utilizing The Bike Cooperative’s Ride Club program has effectively generated repeat business from our customers.”
   
Sheri Mann
Summit City Bicycles & Fitness, Fort Wayne, IN
2015 America's Best Bike Shops

Sample of Customer Appreciation Email
Sent to Customer
More Creative Flexibility To Promote YOUR Brand!

With our dynamic new customization interface, you have more flexibility than ever before to promote your brand the way you want.

You can swap out images, customize text, add offers (or not), and create your own customer satisfaction survey.

And once you set it, you can forget it, or come back whenever you’d like to make changes.

Increase Purchase Frequency & Protect Market Share With Ride Club Rewards.

Set up a rewards program in Ride Club and we will track the Rewards your customers have earned, and automatically let them know when it’s time to redeem.


“One of the best things we’ve done to improve our business is launch Ride Club Rewards.”

Rob Koleser
Marty's Reliable Cycle, Randolph, NJ
2015 America's Best Bike Shops
The Bike Cooperative is a member-owned cooperative with a mission of improving the profitability of independent bike retailers, providing members with consumer financing and credit card processing programs, comprehensive advertising services, exclusive product rebates and more. For a more profitable 2016, join The Bike Cooperative today.
670 N. Commercial St. 3rd Floor | Manchester, NH 03101 US
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