News and resources for airport employees.
News and resources for airport employees.
Computer keys with a button reading
Watch the PDX People Customer Service Awards Live on Tuesday, Oct. 26
To recognize airport employees who truly stand out as extraordinary, we'll hold the next PDX People customer service awards from noon to 1 p.m. on Tuesday, Oct. 26.
We're excited to host a hybrid celebration with both virtual and in-person attendees. The winners in each category – along with members of our volunteer working committee – will gather in person, while the event is also broadcast live online. Prior to the awards ceremony, guest speaker Chuck Bernsohn (they/them) will lead a presentation on gender diversity with a focus on language, norms and creating a culture of inclusivity. To watch, head to the PDX Facebook page on Tuesday, Oct. 26 at noon.
Missed the last virtual awards ceremony? View the event recording or read about past winners on the PDX People website.
Nominate a PDX Employee
In celebration of last quarter's amazing customer service stories, we're giving some extra applause to our previous nominees:
Anna Berezhinskiy (SP Plus Corporation) made sure a passenger with a left behind cell phone didn't miss their shuttle bus.
Kristina Bird (ABM Onsite Services) ensures PDX travelers know where to go during construction. 
Rob Chenowith (Hudson Group) brings a great attitude to work. As his manager wrote, "You can tell he loves his job and in my opinion, he's the most valuable player on our team."
Phoebe Clark, Karin Gonzalez and Joshua Lavadour (TSA) helped a guest after a fall. They called EMS, found the traveler's companions and provided comfort until paramedics arrived.
Victor Curtis (Pendleton) stays knowledgeable by offering answers, assistance and information to anyone passing through both Pendleton and PDX.
Francis Evanado, Allison Tomasko and Tia Vonil (Port of Portland) reunited a distressed passenger with an important lost item.
Wayne Fahrion (Huntleigh USA) received a note from a grateful PDX visitor thanking him for his "incredibly good service."
Jason Fauci (TSA) went above and beyond to assist a tired traveler looking for her car in the parking garage.
Paul Gibbs (Horizon Air) is consistently friendly, helpful and respectful, often going the extra mile for others and "staying upbeat and positive even during difficult situations."
Walter Hardy (ABM Onsite Services) always works hard and his quiet efforts don't go unnoticed. As a colleague wrote, "Our Alaska baggage team really appreciates his professionalism."
Lisa Homan (TSA) saved the day by rescuing a bag tumbling down an escalator and preventing a potential accident.
Jessica Jones (Burgerville) took the time to serve hungry travelers who stopped by just after closing, "making their day and making their travels much easier."
Noah Juarez (Port of Portland) demonstrated excellent situational and scene safety awareness to ensure the safety of our responders while on shift in the Communications Center.
Don Kutcher (SP Plus Corporation) received a compliment from a passenger for his "thoughtfulness and friendly demeanor with each person that boarded."
Dao Ly (Bambuza Vietnam Kitchen) takes pride in her work and, as her manager wrote, "Her leadership and knowledge of traditional Vietnamese cooking brings smiles to everyone."
London Rilatos (Tender Loving Empire) provides top-notch service, creating "a safe space for families to share their stories and celebrate inclusivity."
Aida Woldetinsae (Made in Oregon) always takes time to provide extra assistance, whether it's helping with directions or grabbing merchandise from the storeroom.
Crew on scissor lifts working on giant wave-like wooden beams.
What's New with PDX Next: October Update 
The October What's New with PDX Next update is out now! Read it to get a sneak peek of photos of the new roof, updates on concessions openings, and news about scaffolding and restrooms. You can also watch the recording of the recent What's New with PDX Next forum and so much more.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email or call the construction hotline at 503.460.4339.
Corkboard with paper cut outs of a person, megaphone and speech bubble.
Share Your Two Cents on Food and Enter to Win $25
As you might remember, we brought a food truck to the roadway to add some pre-security food and beverage variety for passengers and employees. To ensure future food carts are successful, we're reaching out to find out what you're craving. Share your feedback on food and you'll be entered to win a $25 gift card to Fred Meyer.
Take the survey now
Graphic of a person holding a badge, they are wearing a PDX carpet print shirt.
Keep PDX Safe & Secure: Badgeholders Should Be AWARE
What’s the key to keeping PDX safe and secure as a badgeholder? Being AWARE:
Always display your security badge 
Wear it above the waist on your outermost garment.
Approach anyone in a restricted area whose badge is not clearly visible.
Review if they’re under escort and, if not,
Engage and ask to see their badge.
Challenging the act of asking to see someone's badge – is vital because it identifies people who are somewhere they're not supposed to be. If you see someone without a visible badge in a restricted area, you're required to challenge them. Also, you must cooperate with anyone who challenges you by showing your badge.
When challenging someone, confirm their badge photo matches the employee and that the badge is not expired. If they refuse your challenge or don’t have a valid badge, contact the PDX Communications Center at 503.460.4000. Read the full article to learn more about being a responsible and AWARE PDX badgeholder.
Bypass connector with travelers.
Airlines Expect Busy Holiday Travel Season After Slow September
U.S. airlines are looking for an uptick in demand heading toward the winter holiday travel period after the delta variant slowed the momentum created during a strong summer season. A recent study of the TSA’s seven-day average passenger screening data showed that travel demand has improved from the lows in mid-September. As confirmed cases continue to drop, passengers are becoming more confident and looking to travel again. 
Purple background and text reading
Wear Purple for GLAAD Spirit Day 
Each year, millions of people wear purple for GLAAD Spirit Day to support LGBTQx youth in a united stand against bullying. Pledging to “go purple" on Thursday, Oct. 21 is a way for everyone to visibly show solidarity with youth and to take part in the largest, most visible LGBTQx anti-bullying campaign in the world.
Part of our PDX People values include respectful service –creating a welcoming atmosphere for all who visit PDX – and wearing purple is just one way to help spread the word and embrace inclusivity. Read more about the day and other ways you can support the cause.
Small airplane with two fire trucks spraying water in an arch over the plane.
PDX in Pictures
Last week, Airport Duty Manager Brian Burk captured this fantastic photo of a traditional water arch for retiring Horizon Air Captain Steven Daletas.

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