News and resources for airport employees.
News and resources for airport employees.
Efigenia Perez Santos with Relay Resources.
Efigenia Perez Santos Speaks Up for Great Customer Service
Efigenia Perez Santos (she/her) with Relay Resources was nominated by Deborah with the PDX Volunteer Information Program:
"Efigenia helped communicate with a Spanish-speaking couple and their young child. The family was from Venezuela and trying to get to Vancouver, Canada, to live with family. Unfortunately, they were stuck at PDX – they spent the night in the airport and had no food, no money and no idea how to get to their destination.
Efigenia went out of her way to help them get food and followed up to ensure they had assistance to reach their destination. Angel with ABM and Danny Gilliland, Port of Portland airport operations specialist, worked to get the family on a flight.
In the several times that I have seen Efigenia working at PDX, she is always friendly, compassionate, respectful and helpful. PDX is lucky to have such a kind, caring janitor."
Missed the last virtual awards ceremony? View the event recording or read about past winners on the PDX People website. You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service for next quarter – submit a nomination now.
Nominate a PDX Employee
View of the white oak flooring in the new main terminal.
What’s New with PDX Next: Baggage Claim, Main Bag Road and March Forum
Baggage Claim: As of last week, baggage carousel 2 is open.
Main Bag Road: There’s a lot of work happening on main bag road, with multiple crews and at all hours. If you drive on that road, make sure to use extra caution and practice safe driving protocols.
ATMs at PDX: Last Friday, March 22, all ATMs at PDX were removed and ATMs are no longer available at the airport. We'll keep you posted if they return. 
March Forum: Mark your calendars for Tuesday, March. 26, at 10:30 a.m. to get the inside scoop on construction at PDX. Jen Reynolds from the Port of Portland along with Pat Bifone and Bri Leiblie of Hoffman-Skanska share the latest construction updates and answer your questions about PDX Next in just 30 minutes. If you'd like to join the meeting, email PDX People Communications before Monday, March 25, for the meeting link.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339.
An airplane takes off from PDX.

Spring Break Travel Takes Off at PDX

It’s going to be busy at PDX during the peak spring travel period, starting today through Friday, April 5. This period covers both Oregon and Washington school spring breaks.
Visitors who haven't flown in a while will see quite a few changes at the airport. You can continue providing top-notch service by assisting passengers as they make their way through PDX. Help them choose the right checkpoint, find their way through the bypasses, locate the transportation plaza, and give them a heads up that some routes will take longer to walk.
Many passengers will be traveling with their families, so be prepared to help guide them to family-friendly spots including the PDX play area on Concourse E, the kids play area at the end of Concourse C, the Hollywood Theatre on Concourse C and the sensory room on Concourse D, as well as other family-friendly amenities like our lactation rooms and all-user restrooms.
Bambuza restaurant on Concourse E.
Bambuza Takes Off at New Airport Locations
You’ve probably stopped at Bambuza on Concourse C for a fantastic lunch, but did you know the company started out as a farmer's market stand?
When Katherine Lam and her husband Daniel Nguyen took over the family business, they had no idea how to operate at an airport. Fast forward to a year from now and, thanks in part to their experience at PDX, Bambuza Hospitality Group will have four new locations in two new airports, bringing its total footprint to 16 restaurants and retail stores.
“We just celebrated 20 years,” Katherine shared. “Truly how we got where we are today is the local community. I didn’t do it by myself. The Port of Portland, the contractor and our vendor helped. Airports came as a new opportunity for us and allow us to provide more jobs.”
Read more about Katherine – one of Portland Business Journal’s 2024 Women of Influence – and Bambuza’s airport expansion.
The Jackson Shine Co. team.

Press Play and Listen in with Jackson Shine Co. 

If you’ve been at PDX for any length of time, you've probably seen Lowell Jackson Sr...and talked to him, too.
For the past eight years, the owner of Jackson Shine Co. has been shining shoes and chatting up people at his stand. So many visitors and airport employees stop by to say hello that Lowell's youngest son, Honor, calls him the "unofficial mayor of the airport."
It’s true: A lot of conversation happens around those chairs, and maybe you wondered what stories are being shared. If you check out the Jackson Shine Co. YouTube channel, you can hear everything from a film teacher talking about Cannes entries shot solely on an iPhone to airline pilots chatting about their families – all set to the soothing sounds of an expert shoeshine.
Collage of photos of G2 celebrating their fifth year at PDX.
PDX in Pictures
G2, one of the wheelchair providers at PDX, recently celebrated their fifth anniversary at our airport. They hosted a party featuring food, carnival games and good vibes. Congratulations on five years, G2!
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