Tawan Bernkopf Makes Time for Respectful Service
Tawan Bernkopf's (she/her) role as a TSO/Behavior Recognition Specialist takes her all around PDX and – as her supervisor shares – when she comes across a traveler in need, she's always willing to help:
"A visitor at PDX, who was using a wheelchair, found himself stranded at the airport. After experiencing various hardships and obstacles on his journey to Portland, he got stuck a few days before his flight without his boarding pass and identification documents.
He was struggling with what to do next when he encountered Tawan. Though the traveler had some difficulty communicating, Tawan listened with patience and respect, then took action.
Once the gentleman was able to obtain another boarding pass, Tawan guided him through the rest of the process to meet his flight. She walked him to the checkpoint and helped him through the screening process. After he was approved through security, she walked him to his gate and bought him a meal.
Thanks to Tawan, the man had a comfortable wait at his gate and was able to make his flight the following day. This is just one of many times she has made an extraordinary effort for a passenger. She deserves to be recognized for her sharp eye for spotting those in need and her compassionate actions."
