In celebration of last quarter's amazing customer service stories, we're giving some extra applause to our previous nominees:
Harvey Alexander (Enterprise Rent-A-Car) was nominated by his manager: "Harvey's performance is a testament to his quality as an individual and leader."
Raina Babcock (ABM) provided incredible service to a passenger with a lost item. She went above and beyond to help locate the possessions and reunite them with their owner.
Echo Albright Bolkovatz (ABM) and Jordan Mancuso Curameng (PBP) worked together to get bags onto carts and move them to the far end while several belts were down.
Shianne Bunton (Paradies Lagardere) earned these nice words: “Shianne was friendly, helpful and cheerful. Thank you!”
Mary Esquivel (Southwest Airlines) was nominated by a co-worker: "When she isn't offering her amazing smile and inquisitive spirit at Southwest, you can find her playing drums in at least three punk bands. Mary is the embodiment of what I love about PDX: friends!”
Rema Gossman (Port of Portland Police) earned these kudos: “Officer Gossman was very friendly and knowledgeable. Please keep up the great work.”
Iniki Johnson (Horizon Airlines) takes care of her passengers with genuine compassion. Her nomination noted: "Her positive attitude is contagious and she's a pleasure to work around."
Juanita Jones (ABM) received a note of praise: “Juanita conveys confidence, is eager to help and provided excellent customer service – the kind that can be hard to find.”
Stephannie Lewis (Travel Oregon) and Martin McLain (Port of Portland Volunteer) worked together to help an elderly, stranded passenger. Because of their generosity and teamwork, the passenger made his way home safely.
Tina Lewis (Port of Portland Volunteer) provided amazing customer service to a vulnerable passenger and earned a letter of commendation: “She was so kind and caring that I felt blessed to have found her."
James Lloyd Knox (TSA) provided compassionate, respectful service when a young traveler accidentally created an alert at the checkpoint.
Jan Mayangitan (TSA) received this compliment: “I fly often, and Jan has great customer service skills and a happy disposition. He should be commended and promoted!”
Maria Curiel Morelos (Tillamook) creates an environment that is inclusive to all: "She goes out of her way to make new hires feel welcome, teach them and set expectations. She is a true leader and demonstrates PDX People values daily."
John Moyer (Tillamook) is a compassionate leader of the Tillamook Market: "Every week, he makes time for each colleague to provide them feedback. He values differences in each colleague and allows those personalities to shine through in a fun and respectful work environment."
Kyle Robison (Huntleigh USA) was sent this note: “He was so helpful when he saw that my daughter was struggling, and he helped her with the large suitcase. He was exceptionally kind and patient.”
Dave Stanton (Port of Portland) researched the manufacturer of the earplugs provided in the ticket lobby for an interested passenger.
John Michael Taitano (United Airlines) goes above and beyond for all PDX customers: "I have witnessed him help fellow PDX People in other areas – he is a welcome addition to the PDX United team."
Gabrielle Tzantarmas (Capers Café) earned these kind words: “She made us feel like we were the only ones in the restaurant, even though there was a constant stream of other patrons. She is exceptional!”
Kody Youmans (Hudson News) received this compliment: “Kody was a delight. He was respectful and polite when I asked questions. Stellar guy.”
