Amber began her telecom journey 15½ years ago at the same company where she’s still currently employed and now serves as Director of Software and Information Management. In that role, Amber oversees the department’s operations and all its associated projects. The TeleLink application falls under her purview, and she’s been involved with the application since its initial implementation and deployment in 2012. She relies on the system primarily for subpoenas and other data investigations.
Amber first attended the TeleLink User Group Meetings (TUGM) in 2018 when Equinox revamped and reintroduced the educational forum at the Music City Center in downtown Nashville. She says getting to see and hear about the all-new TeleLink 11 application was the most beneficial part of participating in TUGM 2023, as well the driving force behind her decision to attend the conference this year. According to Amber, “We are still using TeleLink 5, and it is running without issue, which demonstrates how dependable the system truly is. However, I hope to more fully utilize the available information in TeleLink 11 and to also include additional data sources.”
The system’s dependability means she doesn’t have to call for support often, but Amber says, “everyone my team and I have worked with at Equinox has been great.” She further explained that “level of engagement sets Equinox apart from other vendors. I always feel like our issues or requests are important to Equinox. In fact, collaborating with the team at Equinox is the biggest advantage. The team is responsive, adept, and reasonable. Equinox consistently gets our internal favorite vendor award!”
Born and raised in Fargo, ND, Amber currently resides in Mountain View, WY, with her 14-year-old son Ronin. He loves video games, wrestling, and (much to Amber’s shock) public speaking. Her daughter Eve, who attends college in Billings, MT, met Christi Vanoye at a CFCA event that Equinox and Amber both attended. Christi apparently made an impression on Eve because Eve always asks Amber to tell Christi hello on her behalf. (We’re not surprised to hear that, as we’ve seen Christi in action and know she genuinely loves talking with and getting to know everyone she meets!). Outside of corporate work, Amber fills her personal time with a wide range of hobbies, including cultivating exotic houseplants, refinishing furniture, performing home updates, painting, drawing, and cooking—because everyone loves tasty food.
Amber truly understands the importance of education and networking as evidenced by her involvement at TUGM, TeleLink trainings, and industry events. It’s a pleasure knowing Amber and having her as a member of the Equinox family!
