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FW: Medicaid Beneficiary Portal

The North Carolina Department of Health and Human Services today announced the launch of a new Beneficiary Portal, on the NC Medicaid Web site. The portal will serve as a centralized information resource for those receiving or looking to apply for Medicaid benefits. It also offers information about Medicaid Managed Care, set to launch July 1, 2021.

The Beneficiary Portal is available in English and Spanish and retains all the information that was on the previous “Beneficiaries” page, but organizes it in a more user-friendly way, adding easy-to-follow graphics and links. The portal adds a knowledge center starting with over 70 common questions and answers and a Help Center Assistant search feature that guides users to their most applicable topics of interest. More questions and answers are being added as they come in from users through the Medicaid Contact Center and other sources. The Portal will also offer new educational materials regarding telehealth services to help beneficiaries feel more confident accessing health care in a virtual format during COVID-19 and beyond.

Information and functionality will continue to be expanded to support greater self-service and more ways for beneficiaries to manage their Medicaid account. These will include personalized account views, single password to access the portal and integration with NC FAST and other systems. It will also include the ability to get real-time assistance with an agent online through a bilingual chat feature.



North Carolina Assisted Living Association

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