From educational collaborations, technology innovations, and partnerships across the hospitality, travel, and technology industries, stay up to date with the latest news from the HI Hub Lab community.

Amadeus IT Group, one of the leading travel technology companies in the world joined the HI Hub Experiential Learning Lab community of technology companies. Amadeus will provide students and faculty in the Jonathan M. Tisch Center access to live data at demo hotel properties through its suite of hotel business intelligence solutions. The solutions will enable a 360-degree view of room rate, occupancy, and distribution trends with both forward-looking and historical data, as well as data from the predefined competitive set for the demo hotel.

Undergraduate students in Dr. Bjorn Hanson's Lodging Industry Structures and Strategies course were the first to learn about how Amadeus envisions the future of the hospitality technology ecosystem. Amadeus VP of Data Partnerships, Katie Moro added: "It’s always exciting to meet the next generation of hospitality and tourism professionals and share with them just how much they can learn from Amadeus’ comprehensive business intelligence suite. Having access to fresh market insights is a gamechanger for many hospitality organizations, and our goal in the partnership with the Tisch Center is to position students as strong job candidates that can provide value to their future roles on day one." 

Prof. Kerry Mack, the Tisch Center's adjunct faculty and the EVP of Revenue & Distribution at Highgate Hotels, looks forward to incorporating Amadeus solutions in her Strategic Pricing & Revenue Management course in fall 2023: "Amadeus solutions will help students understand what negotiated accounts are paying at their competitive set, the short-term demand in the market, and how to use this information to inform pricing decisions."

We’re thrilled to share that Cvent, a market-leading meetings, events and hospitality technology provider, will join the Jonathan M. Tisch Center's HI Hub Lab to educate and empower students and faculty in event management by providing access to its comprehensive event marketing and management platform. Through this collaboration, the Tisch Center’s students will receive complimentary access to industry-recognized Cvent Certification and training opportunities as well as Cvent’s Portal and other in-depth webinars, product insights and collateral to further enhance student programming and education.

Sandy Albrecht, Director of Partner Marketing at Cvent commented: “Cvent has been a longtime supporter of the Annual NYU International Hospitality Investment Conference, and we’re excited to expand our partnership with this announcement. As a premier hospitality school, The Tisch Center is educating the next generation of industry leaders and we’re proud to provide our industry-leading solutions and training programs to enable critical skill-building opportunities and accelerate the careers of both students and faculty alike.”

Professor John Moser’s students in Management of Private Clubs and Resorts course visited the iconic TWA Hotel at John F. Kennedy Airport. TWA Hotel, the MCR’s flagship hotel that uses Stayntouch property management system (PMS) and self check-in kiosk solutions.

Chris Betz, Director of Guest Experience, walked students through TWA property and demonstrated the Stayntouch’s state of the art technology while providing insights into how technology can streamline hotel operations and offset labor challenges.

Stayntouch, a global leader in guest-centric cloud hotel property management systems (PMS) and contactless technology, has integrated ChatGPT into its software development workflow to improve coding standards, streamline processes, and enhance quality control. The technology is being used to generate documentation, construct test scenarios, and write emails, resulting in faster feature delivery and higher-quality products for hotel customers. The company plans to expand the use of ChatGPT to customer support teams, enabling them to deliver more accurate and relevant assistance in a shorter time frame. According to the Chief Technology Officer, companies that don't embrace advanced, general-purpose AI will be surpassed by those that do. Stayntouch delivers a cloud-native and guest-centric hotel property management system and is supported by leading hospitality companies.

Read full article by Stayntouch.

Source: Stayntouch

RateGain, a global provider of SaaS solutions for travel and hospitality, has announced its acquisition of Adara, a Silicon Valley-based company that specializes in predictive consumer intelligence. Through this acquisition, RateGain aims to enhance its AI-powered DaaS and Martech offerings, creating the world's most comprehensive travel-intent and data platform powered by AI. Adara uses artificial intelligence to collect and manage permissioned travel-intent data from top travel and hospitality players, as well as destination marketing organizations, in over 130 countries. The company's data is used for digital marketing, programmatic advertising, campaign measurement, and CRM and retention, helping businesses create better connections and drive consumer engagement and profitability. Together, Adara and RateGain will become the most comprehensive travel-intent platform that processes over 200 billion ARI updates, manages close to 30 billion data points, and works with 700+ partners across 100+ countries.

Read the full article by RateGain.

Source: RateGain

Unifocus, an all-in-one Workforce Management Platform, and their COO Ken Heymann believe that the hospitality industry is facing challenges in attracting, retaining, and managing their workforce, which is already impacted by worker shortages. The industry has fallen behind other sectors in addressing the needs of today’s workforce, particularly their need for a better work/life balance. Furthermore, there are a growing number of laws and regulations setting new standards for providing suitable workplace conditions. The fair workweek laws, also known as predictive scheduling laws, are intended to provide service sector employees with a much better grasp of juggling responsibilities both inside and outside of work, which is becoming an industry-wide priority. To implement predictive schedule policies and meet the requirements of these laws, hotels can leverage technology to sidestep potential stumbling blocks and eliminate any adverse effects on hotel services. Such technology can also help automatically identify and implement relevant fair workweek rules as schedules are generated, bypass any guesswork and the risk of human error that may lead to incurring penalties.

Read the full article by Unifocus.

Source: Unifocus

Hoteza, an interactive, guest-facing platform, is beginning to utilize biometric technology, particularly facial recognition, to enable safe, secure, and contactless check-in and check-out processes for guests. This technology also enables identity verification beyond check-in, allowing guests seamless and secure access to other services, such as entertainment, information, and communication. Additionally, the use of biometrics is helping to save hotel businesses money. For example, the automated capture of credit card information by scanning or reading only relevant payment data and enabling self-service automated scanning of driver’s licenses, national IDs, and passports can reduce operational costs. Overall, the use of biometrics in the hospitality industry offers a blend of familiarity and ease-of-use with modern, secure, and innovative technology that can improve the guest experience and streamline operations.


Read the full article by Hotel Technology News.

Source: Hotel Technology News

Cendyn, an integrated hospitality technology platform, has won the "Best Central Reservations System" (CRS) award for its Pegasus CRS at the 2023 Hotel Tech Awards, marking its sixth consecutive victory in this category. The awards, which leverage real customer data, recognize the best products and companies in the hospitality industry that help hoteliers grow their bottom lines. The platform received high scores for ease of use, return on investment, and customer support, all of which contributed to its latest win.

Read the full article by Cendyn.

Source: Cendyn

HubSpot, the CRM platform for scaling companies, has been named the #1 Global Software Company in G2's annual Best Software Awards. The awards are based on authentic, timely reviews from over 80 million real users and rank the world's best software companies and products. HubSpot also received recognition across three hubs, including the Marketing Hub being named the #1 Best Marketing and Advertising Product and the Sales Hub being recognized as #1 on the Best of Sales Products list. HubSpot received a total of 318 #1 G2 Winter 2023 rankings and was also recognized in TrustRadius' Winter 2023 'Best of Awards' under the Sales Email Tracking and CRM categories.

Source: Hubspot

Thanks to the support of our HI Hub Lab community of technology companies, the Tisch Center faculty and students get complimentary access to licensed software and resources commonly used by the hospitality, travel, and tourism businesses. For more information email Dr. Vanja Bogicevic at vb56@nyu.edu.

Stayntouch PMS – a cloud-native, guest-centric, and fully mobile hotel property management system.

Cendyn eInsight – a comprehensive customer relationship management (CRM) tool for hotels.

Hubspot – an industry-agnostic customer relationship management (CRM) platform.

RateGain Demand.AI – a demand index based on AI predictive analytics, that uses forward looking and real-time indicators.

Hoteza – an interactive, guest-facing solution for entertainment, infotainment and communication.

Unifocus ShiftGenius – a dynamic workforce management and labor scheduling platform.

Amadeus Hotel Business Intelligence –  a hotel business intelligence solution enabling 360-degree view of rate, occupancy, and distribution trends.

Cvent – solutions for meetings and events that automate and simplify the entire event management process.