Welcome New Patient Experience Advisory Board Members
As one of our many boards and councils, The Patient Experience Advisory Board ensures The Beryl Institute has a finger on the pulse of the critical issues influencing experience efforts. This year we are pleased to welcome the following new board members:
• Sonya Fleming, Director Patient Experience, Catawba Valley Health System
• Muneera Rasheed, Director Patient Experience of Care, Aga Khan Hospital and Medical College Foundation
• Tiffany Rooks, Director, Patient Experience, OneOncology
• Paul Sommer, Sr. Director, Patient Experience, Geisinger Health System
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Community Needs Assessment: How are you doing?
We are committed to providing the most valuable resources, research and connections to help you be successful in your experience efforts. To ensure we can do that effectively, we ask that you take a few minutes to complete our new Community Needs Assessment. Understanding your challenges and opportunities will help us determine how we can best support your experience efforts. We sincerely appreciate your participation.
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Theresa Dionne, MA, CPXE, Patient Experience Consultant at Methodist Medical Group with Medical Health System, shares how their organization communicates compassionately to promote a healing environment.
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JANUARY'S FEATURED STRATEGIC LENS
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This month we highlight the Institute's Experience Framework strategic lens, Culture and Leadership. The foundation of any successful experience effort is set on who an organization is, its purpose and values, and how it is led.
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This white paper explores the role of the experience leader by examining trends in data and sharing the voices and reflections of five senior experience leaders.
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This white paper by The Beryl Institute explores the role of nurse leadership and the impact and influence nurse leaders can have to uncover the fundamental practices and actions which drive experience success.
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Published in collaboration with the Academy of Communication in Healthcare, this paper explores the state of interpersonal communication practices in relationship to the patient experience outcomes in U.S. healthcare organizations from data collected through an online survey with 112 respondents and qualitative insights from selected phone interviews.
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UPCOMING WEbinars and Topic Calls
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January 7, 2 - 3pm ET
Presented by Deanna Frings, MS Ed, CPXP, Vice President, Learning and Professional Development, The Beryl Institute & Becky Reisinger, Manager, Learning and Professional Development, The Beryl Institute
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Headliner Webinar
January 14, 2 - 3pm ET
Presented by Wendy Leebov, Ed.D., SVP, Program Development Language of Caring, a Branch of Planetree International
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January 20, 2 - 3pm ET
Presented by Kim Pedersen, Administrative Director, Patient Relations, Marianjoy Rehabilitation Hospital (Northwestern Medicine) & Carol Santalucia, Director of Service Excellence, Cleveland Clinic
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Partner Hosted WebinarJanuary 21, 2 - 3pm ET
Presented by Joel High, Performance Improvement Coach, pCare & Melissa Thornburg, Performance Improvement Coach, pCare
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January 28, 2 - 3pm ET
Presented by Jackie Gomez, Coordinator of Patient Feedback, Northeast Georgia Health System & Heather Slutzky, MLS, CPXP, Director, Patient Experience, Northeast Georgia Health System
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February 4, 2 - 3pm ET
Presented by Audrey Cortez MSN, RN, CPXP, Director of Patient Experience, Peterson Health
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Membership makes you part of the professional home for patient experience leaders. Gain access to resources, connections, and tools to support your individual growth and build your organizational capacity to drive experience improvement.
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Special Thanks to our Supporting Partners
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