The Honoring Human Service microsite launched in a spirit of appreciation and recognition of the heroic efforts taking place to address the COVID-19 pandemic.
We encourage you to submit your own stories, videos and pictures highlighting how patients, families and healthcare providers have shown strength, love and resilience in the most difficult circumstances.
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Did you know that we have a private Facebook group for the PX community? It is a place for anyone with a passion for elevating the human experience in healthcare to gather. We encourage thoughtful discussion and connection. Click here to join.
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Adapted from our recent community briefing and conversation addressing health disparities in a time of crisis and beyond, Marsha Sinanan-Vasishta sheds light on how the COVID-19 crisis has amplified systemic racism and, specifically, the difficult realities of disparities in healthcare. Listen to a conversation on how we can improve going forward and the action steps that are necessary for everyone to have equal access in healthcare, regardless of race.
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A new position paper from PXPF published via Becker's Hospital Review and authored by Shari Berman, Co-Chair, PXPF; Courtney Nataraj, Patient Adviser and Board Member, PXPF; Charisse Montgomery, Program Coordinator, PXPF, advocates for policy change to improve the patient experience during and beyond the COVID-19 pandemic.
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Published in association with The Beryl Institute, Volume 7.1 includes 14 articles from 47 contributing authors representing commentaries, personal narratives, research studies and case studies and covers a selection of topics.
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Articles Include:
Simon J. Radmore, Kathy Eljiz, and David Greenfield
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Sonia Nizzer, Stacey Ryan, and Sandra M. McKay
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June 23, 2 - 3pm ET
Presented by: Vanessa Mona, Director of Care Experience, Henry Ford Health System and Heather Hallett, RN MBA, VP Customer Success, SONIFI Health
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June 26, 11am ET
We invite you to join our Community Briefing and Conversations where we share key headlines and reflections from our community and engage participants in 2-3 core questions using the chat feature. Please register in advance to receive log-in details. Registration is open to all.
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June 30, 6 - 7pm ET
Presented by: Susie Becken, Patient Advisor - Co-Chair, Regional Patient Advisory Council, Southern California Permanente Medical Group, Kerry Litman, MD, Physician Lead for Patient and Family Centered Care, Southern California Permanente Medical Group and Rochelle McCauley, Senior Consultant, Southern California Permanente Medical Group
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July 14, 2 - 3pm ET
Presented by: Mindy Spigel, Director of Patient Experience, CHRISTUS Santa Rosa and the Children’s Hospital of San Antonio and Ann Gonzales, Staff RN in ED, CHRISTUS Santa Rosa and the Children’s Hospital of San Antonio
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July 21, 2 - 3pm ET
Presented by: Darla Cohen, CPXP, Project Manager Patient Experience, Riley Hospital for Children at IU Health, Dana Hartman, RN, MSN, CPNP, Pediatric Cardiology Nurse Practitioner, Riley Hospital for Children at IU Health and Stacey Snellenbarger, Family Advisor/Parent, Riley Hospital for Children at IU Health
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JUNE'S FEATURED STRATEGIC LENS
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The space in which a healthcare experience is delivered and the practices implemented to ensure a positive, comfortable and compassionate encounter must be part of every effort.
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A Holistic Approach to Infusing Hospitality in Healthcare In 2014, Chief Experience Officer, Sven Gierlinger, came to Northwell Health with extensive experience within the hospitality industry. As a leader within The Ritz Carlton Company and after a life-altering personal experience recovering from Guillian-Barre Syndrome, Sven saw firsthand the parallel between hospitality and healthcare. Both are consumer-centric, focus on individualization and aim to create high-touch, high-quality experiences.
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Designing a New Model of Care Around Patients Over the last few decades, hospital emergency departments across the nation have seen steady increase in visits (CDC, 2017). It is not surprising, given the significant amount of non-emergent and less-urgent care that is provided in modern emergency room.
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Addressing and Increasing Patient Comfort with Patient Garments Eastside Medical Center had always been committed to patient comfort and creating a positive care experience. Eastside Medical worked hard to keep patients comfortable at its facilities, but were unaware of the impact patient gowns and robes had on the effort.
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Special Thanks to our Supporting Partners
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