As you prepare for a new academic year, Information Technology Services (ITS) wants to share some essential technology updates and reminders to help you be successful in teaching, learning, and working on campus.
We Are Here To Help
ITS Service Desk
Your first point of contact for any technology-related questions or issues.
Westchester: call 310.338.7777, option 2, email servicedesk@lmu.edu, or visit us on level two of the William H. Hannon Library. Learn more here.
ITS Classroom Support
For all of your classroom technology-related questions or issues, call 310.3387777, option 1. Frequently requested services include projector repair, podium equipment operations, classroom technology training and support, and more. Learn more here.
Self-Service Resources
For quick support, you can utilize the following resources.
Reset Password to reset password or look up username and university ID.
Resources for a Successful Academic Experience
Meet the Instructional Technologists to learn more about Brightspace, tools, and resources to enhance teaching. Learn more here.
Review the Brightspace checklist to ensure your courses are ready for your students. Learn more here.
Log in to PROWL from MyLMU to access class information. Faculty can view class lists, schedules, and more. Students can register for classes, view grades, update LMU Alert contact info, and more. Log in here. NOTE: If you do not see your course in PROWL, please reach out to your department chair first.
Essential Websites You Should Visit
MyLMU: quickly access systems like PROWL, Workday, and more. Log in here.
Information Technology Services (ITS): know the people and services, WiFi support, printing, information security, AI, and more. Learn more about ITS here. Visit the LMU Artificial Intelligence website here.
LionConnect: supports students in their academic journeys by centralizing and coordinating student interactions across various departments into one cohesive system. Students canview advising information, make appointments, and more. Learn more about student benefits here and advisor benefits here.
Lion Wallet: manage your OneCard account in one place, including viewing your current balance and making deposits on your Flexi account. Learn more here.
Student Employment Services: Supervisors can start here for hiring information and tips, including mini guides and video tutorials. Students can start here for applying for a job information. Some important updates for hiring this fall include:
I-9 verification process for students will be completed by Human Resources. Learn more here.
You can maximize student employee hours and full usage of Federal Work-Study (FWS) dollars. Read more here.
New supervisors will receive emails from Student Employment Services with training opportunities. Please check your inbox.
Cybersecurity Reminders
Be aware of phishing emails. Think before you click any attachments or links, especially from external senders (indicated in Outlook by a yellow banner). Forward suspicious emails to ITS Service Desk. Check out the ITS Phish Bowl for additional tips and alerts here.
Deny any Duo prompts that you did not request. Don’t approve any request unless you requested it. Learn more here.
Safeguard your passwords: Don’t use the same password for both your LMU and personal accounts. Don’t share your password with anyone (not even the ITS InfoSec team). Learn more here.
Keep Zoom app updated for added security measures. Learn more here.
Have additional questions? Contact the ITS Service Desk.