Our teams are making steady progress toward aligning IT operations with campus strategy. I am excited to announce that you will begin seeing the results of our hard work this semester. Below are our progress updates.
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- Service and Product Catalog – Request for Feedback
The first iteration of the IT Service and Product Catalogs is complete. Our service catalog displays a list of services that IT provides, and our product catalog lists the products and software available to campus.
Our team is requesting volunteers to test the catalogs and provide feedback. Sign up below to join our testing group.
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- Technology Acquisition Process
The new technology acquisition process is defined. After documentation, training, and tutorials are finalized, IT will send a request for volunteers to test our new technology acquisition process.
- Ticketing System Update (Cherwell):
I am happy to share that the new ticketing system name is “Katalyst.” This is our small way of showing our Bearkat pride, while subtly reminding you that we are here to support you in reaching your goals. In addition to the system name, we are making steady progress on the implementation of our system. In fact, we are a little ahead of schedule and expect to start providing training sessions for Katalyst in March.
- Completed Projects
DegreeWorks Upgrade: The upgrade to the newest Degree Works provides a streamlined and holistic view of degree plans along with meeting ADA requirements. This program is heavily used by advisors and students to ensure that requisite classes are being taken to meet degree plan requirements.
MLHB 201 & 217 Renovations: The classroom, MLHB 201, was updated with a current IT teaching set up to include a projector and camera, microphones and speakers, new 7” touch panel, and more. MLHB Suite 217 was remodeled to a functional space and the addition of offices.
AB4 307: IT coordinated of several teams and contractors to ensure the lab was ready for vendors to be onsite to install software and train user of the software in its functionality. Thank you to Networking, Desktop Services, Endpoint Management, and Academic & Research Technologies teams for making this happen.
- Update – Mobile Device Owner Requirements
Our job is to help ensure your SHSU mobile device and information are protected. SHSU mobile devices provide owners with access to sensitive data such as personally identifiable information, banking data, and more through various software, S Drives, the T Drive, etc. To ensure ALL SHSU information remains secure on mobile devices, we updated the mobile device owner responsibilities to be in alignment with the Network Use and Vulnerability Assessment policy, IT-12. This policy states that it is the mobile device owner’s responsibility to ensure timely updates of applications, operating systems, and more.
- Updated Process for Protecting Accounts
Moving forward, IT will NOT disable SHSU accounts that were used to open a malicious link or attachment in a phishing email, instead, we will reset the password on the account. This process change keeps cybercriminals out of the account but allows for self-service account recovery. Additionally, an email will be sent to the account owner’s offsite email address notifying them of the change to their account and their next steps. If you haven’t already, update your offsite email address to help us contact you in the event your SHSU password is reset.
- Cybersecurity Travel Tips
Cybersecurity travel tips are now available for those traveling for the university. This information will also be available soon on the Travel website and in Concur.
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Thank you all for your help and support as IT works to ensure we are poised to be your technology partner for many “New Year’s,” to come.
Thank you,
Dr. Heather Thielemann, EdD
Senior Vice President, Strategic Enrollment and Innovation
Sam Houston State University
IT Strategic Alignment |View the IT@Sam Roadmap
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