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| PATIENT EXPERIENCE NEWSLINK is The Beryl Institute's monthly publication featuring important policy analysis, publications, research, press and current affairs to enhance and inform your work.
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| POLICY
Health Policy Changes Could Affect Reimbursement: What to Know
Significant health policy changes that could affect reimbursement are on the horizon, according to a new report. A survey of hospital C-suite and pharmacy executives recently asked hospital leaders about their opinions on the future of healthcare policies. (Managed Healthcare Executive, February 2017)
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| PRESS
How Technology Helps Patients and Other Visitors Navigate Hospitals
Throughout the U.S., dozens of hospitals are using wayfinding apps, electronic kiosks and touch screens to help visitors navigate their facilities, which can be confusing and frustrating to visitors. Helping patients and visitors find their way to their destinations in the best way possible can improve clinical care outcomes. (Yahoo! News, January 2017) The Next Frontier in Quality Care Measurement: How Patients Feel
Physicians, policymakers and payers in healthcare are increasingly asking patients for their input. This information is viewed as vital for clinicians, payers and health systems as the industry transitions from fee-for-service to value-based payment. (Modern Healthcare, January 2017)
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| Sponsored
Inside Parkland Memorial Hospital – Digital Hospital of the Future Focused on Patient Engagement
Patient satisfaction scores, patient and staff engagement – these are some of the healthcare concerns Parkland Memorial Hospital in Dallas, Texas is addressing with its new interactive technology. In this short video, see how Parkland is working to make it easier for patients to engage in their own care experience – from check-in to discharge, how implementing interactive technology is enabling clinicians to communicate more effectively with their patients and how the delivery of automated alerts are increasing care team productivity. (Optum, February 2017)
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| PUBLICATIONS
Patient Advocacy Organizations, Industry Funding, and Conflicts of Interest
Patient advocacy organizations (PAOs) are influential healthcare stakeholders that provide direct counseling and education for patients, engage in policy advocacy and shape research agendas. This study describes the nature of industry funding and partnerships between PAOs and for-profit companies in the United States. (Journal of the American Medical Association Internal Medicine, January 2017)
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| FROM THE INSTITUTE
Integrating Person Directed Care into the Client Experience
The purpose of this study from The New Jewish Home was to understand the perceptions of the elders, staff and family members who first experienced a traditional long term care setting, and then moved to the Small House setting. (February 2017)
Reaffirming the Core Values of Patient Experience
The first words used to define patient experience – the sum of all interactions – may be no more important now as we work to not only be cognizant of the interactions we each have, but also to reinforce the power that exists in ensuring positive interactions are at the core of all we do. (February 2017)
The Patient Experience as the Ethos of Nursing
Susan E. Mazer Ph.D., President and CEO of Healing HealthCare Systems®, Inc., describes how patient experience is in the mission of caring merged with skill and knowledge that is in the core of each nurse that we will find answers to how to respect and heal patients into wholeness. (January 2017)
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| FROM PATIENT EXPERIENCE JOURNAL VOL 3, ISS 2
The Experience Era is Upon Us
In this moment in healthcare, the challenges for those in the system are dynamically shifting and the perspectives, desires and needs of the healthcare consumer are putting positive and lasting pressures on how healthcare works that will shift healthcare from where it has been to where it must go.
‘First, Do No Harm’: Shifting the Paradigm Towards a Culture of Health
To improve the care of patients, a paradigm shift is required in the health care services from a ‘disease-based intervention’ model to a supportive ‘health’ model. To ‘first do no harm’ health services need to actively improve their focus on health and the entire patient experience.
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| Join the discussion on patient experience topics in The Beryl Institute LinkedIn group.
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| Special thanks to our Organizational Sponsors. These organizations have contributed to the future of the field by supporting the continued growth of The Beryl Institute as the global community of practice on improving the patient experience.
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