Applications Open for Patient Advocacy Council
We're excited to announce the formation of the Patient Advocacy Council. Joining our other boards and councils, this group will work collaboratively with the Institute staff to build programs and resources to elevate and support those working in Patient Advocate roles.
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Final Weeks for PX2020 Early Bird Pricing
A brief reminder to register for Patient Experience Conference 2020 at the Hilton Orlando Bonnet Creek in Orlando, Florida, April 20-22. The deadline to receive the early bird rate is January 31, 2020.
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When we look back at 2020, what will we have learned and accomplished? We believe that as a community we have built a foundation on which global experience efforts will continue to accelerate. As you plan for the new year, this blog offers some suggestions that may help accelerate your 2020 efforts as well.
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To Care is Human Stay connected to the changing landscape of patient experience through the To Care is Human podcast.
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Digital Whiteboard: High-Touch Care Enabled by a High-Tech Solution
In this case study, Texas Health Resources wanted to test if digital whiteboards would eliminate the frustrations and challenges of maintaining an accurate patient display. Learn how the digital whiteboard solution delivered measured improvements to improve the accuracy of patient information, increase patient satisfaction, increase patient education and more.
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JANUARY'S FEATURED STRATEGIC LENS
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This month we highlight the Institute's Experience Framework strategic lens, Culture and Leadership. The foundation of any successful experience effort is set on who an organization is, its purpose and values, and how it is led.
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Presented by: Shannon Patterson CPXP, Director of Patient Experience, NewYork-Presbyterian Brooklyn Methodist Hospital and Finn Brigham, Director of Project Management, Callen-Lorde Community Health Center
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Presented by Froedtert & The Medical College of Wisconsin's Aamer Ahmed MBA, Director of Patient Experience, Ann Krug, Patient Experience Coordinator and Jill Schuetz, Patient Experience Coordinator
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Presented by Beaumont Health's Lee Ann Odom, President Shared Services and Kelly Parent, Vice President,
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UPCOMING WEbinars and Topic Calls
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Headliner Webinar
January 14, 2 - 3pm ET
Presented by Wendy Leebov, Ed.D., SVP, Program Development Language of Caring, a Branch of Planetree International
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Partner Hosted WebinarJanuary 21, 2 - 3pm ET
Presented by Joel High, Performance Improvement Coach, pCare & Melissa Thornburg, Performance Improvement Coach, pCare
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January 27, 2 - 3pm ET
Presented by Kim Pedersen, Administrative Director, Patient Relations, Marianjoy Rehabilitation Hospital (Northwestern Medicine) & Carol Santalucia, Director of Service Excellence, Cleveland Clinic
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January 28, 2 - 3pm ET
Presented by Jackie Gomez, Coordinator of Patient Feedback, Northeast Georgia Health System & Heather Slutzky, MLS, CPXP, Director, Patient Experience, Northeast Georgia Health System
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February 4, 2 - 3pm ET
Presented by Audrey Cortez MSN, RN, CPXP, Director of Patient Experience, Peterson Health
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Partner Hosted Webinar
February 6, 2 - 3pm ET
Presented by Stacy Bolger, VP, Employee Experience, MaritzCX & Jason Macedonia, VP, Healthcare and Patient Experience, MaritzCX
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Membership makes you part of the professional home for patient experience leaders. Gain access to resources, connections, and tools to support your individual growth and build your organizational capacity to drive experience improvement.
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Special Thanks to our Supporting Partners
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