John DiJulius- Creating a Customer Xperience Like No Other
May 3, 2022
3:00pm-6:30pm
The Westin Nashville
Overall customer satisfaction is at 73.6, its lowest point in over 15 years. And since the start of the pandemic, satisfaction has been dropping like a rock. What is behind all the deteriorating customer service?
John R. DiJulius III will answer this question and teach you how to "Create a Customer Xperience Like No Other"! He is considered the authority on world-class Customer service and is the author of five books on customer experience. John is the president of The DiJulius Group—a Customer Experience consulting firm that works with companies like Starbucks, Chick-fil-A, The Ritz-Carlton, Nestle, PwC, Lexus, and many more.