News and resources for airport employees.
News and resources for airport employees.
PDX People Customer Service Awards.
Watch the PDX People Customer Service Awards Tomorrow!
To recognize airport employees who truly stand out as extraordinary, we hold the quarterly PDX People Customer Service Awards. Winners in each category – along with their managers and members of our volunteer working committee – are invited to attend the event in person while it's live-streamed on Facebook on Tuesday, April 30. 
Our guest speaker this quarter is Drew Basore with Arup. Drew is part of the PDX Operation Readiness, Activation and Transition (ORAT) team – the folks that bring you updates, information, interactive Share Out Sessions and more. At this event, Drew will talk about the transition to the new ticket hall and PDX Plaza, including key information, tools and upcoming engagement opportunities.
Missed the last virtual awards ceremony? View the event recording or read about past winners on the PDX People website. You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service for next quarter – submit a nomination now.
Nominate a PDX Employee
Four pieces of wall mosaics.
What’s New with PDX Next: Bag Road, Ticket Lobby and April Forum 
Bag Road: Now through Friday, May 10, from midnight to 5 a.m., crews will remove facade from the exterior of the building over the south entrance to main bag road. Tug traffic will be momentarily stopped while work takes place overhead, and spotters will be present to direct traffic and pedestrians. All work will be performed from the exterior of the building and there may be elevated noise levels during work hours.
Ticket Lobby: Now through Friday, May 17, crews are installing metal panels on the south elevator core. During this work, expect periodic closures of the south elevator and down escalator. These dates are approximate and may change as the work progresses. 
April Forum: Mark your calendars for Tuesday, April 30, at 10:30 a.m. to get the inside scoop on construction at PDX. Jen Reynolds from the Port of Portland along with Pat Bifone and Bri Leiblie of Hoffman-Skanska share the latest construction updates and answer your questions about PDX Next in just 30 minutes. If you'd like to join the meeting, email PDX People Communications today – Monday, April 29 – for the meeting link.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339.
A team of clean-up volunteers.

How A-May-zing, It's Time for the Spring Cleanup 

Spring Cleanup: It's the event you've all bin waiting for: the spring cleanup! South side collection is Tuesday, May 7, and north side is Tuesday, May 14 – both days are from 9 a.m. to 2 p.m. Bring your dry, non-hazardous items including electronics and appliances. Red security badge or escort is required.
Didn't get enough trash talk? Learn more about keeping waste areas tidy on the PDX People website.
A group of four people in front of Pendleton's logo.
Guess Who’s Coming to PDX?! 
In the coming weeks, we’re sharing some short video intros to the 12 local shops coming to the new main terminal. Can you guess which iconic brand will be coming (back) to PDX this August? From cozy blankets to stylish threads, they've been a Pacific Northwest staple since 1863...it's Pendleton!
Two police cars with siren on.

Sign Up Now for De-Escalation Training

Our Port Police team is excited to offer de-escalation training in May, which includes information on how to report an incident or situation to the Communication Center. Sergeant Diane Stockbridge will cover methods to help de-escalate a person in crisis and Michelle Arrowsmith will give a brief overview of what information to gather and communicate to dispatchers when calling in an incident. Register now for the 90-minute sessions on Tuesday, May 14, or Thursday, May 30 – space is limited!
A constructor applying the iconic PDX carpet at the new terminal.
Go Behind the Scenes for the PDX Carpet Installation  
IT IS HAPPENING. The iconic PDX carpet with somewhat of a cult following is coming back to PDX. Come August, the carpet will still be a bit of a hidden gem as you’ll only find it in areas meant for relaxing and snapping your shoe selfies. We’re also installing terrazzo floors in high-traffic areas to make it easier for wheelchairs and roller bags to glide through the airport – terrazzo has a lower carbon footprint than carpet over its lifetime.
If the 30-second carpet installation video above wasn’t enough, how about a full Oregonian article dedicated to the famous floorcovering? Intrepid reporter Lizzy Acker rolled out the fun facts and piled on the PDX pride for this loveable layer. 
Left to right: Raymond Brechtbill and Ricky Chargualaf.
Raymond Brechtbill and Ricky Chargualaf
Badgeholders Win for Keeping PDX Safe and Secure 
You already know that part of your job is keeping PDX safe and secure – but did you know you could win $50 doing just that? This month, four alert PDX People won for doing their part to maintain airport safety.
Raymond Brechtbill, Southwest Airlines: Reported improper escorting
Ricky Chargualaf, McGee Air services: Challenging an unbadged person in the secured area
Want to be the next big winner? As part of the HAWKS program (Helping Airport Workers Know Safety), Global Security and Aviation Security teams conduct challenge plays at PDX. Or, if you know someone who followed security protocols, you can nominate them now.
If you pass one of the challenge plays or are nominated, you’ll be entered in the monthly drawing for a $50 Visa gift card!
A logo of sensory inclusive certification by KultureCity.
Last Chance: Get Sensory Inclusive Certified and Enter to Win $100
April marks Autism Acceptance Month and provides an opportunity to highlight accessibility efforts at PDX. We encourage you to enhance your inclusivity work, whether it's a refresher or your first time. All you need to do is watch a 30-minute video from our partners at KultureCity and take a short quiz. Score 80% or higher and you’ll be rewarded with sensory inclusive certification! Bonus? Take the training by Sunday, April 30, and you'll be entered to win $100 gift card – just make sure to email your completed certificate to PDX People Communications.
PDX in Pictures
Aiport employees and their kids attended the very first PDX Bring Your Child to Work Day! The group enjoyed an airfield tour hosted by Adam Tomaszewski, Port of Portland Airport Operations Specialist. Thank you to everyone who attended and who helped make the event a success!
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