News and resources for airport employees.
News and resources for airport employees.
Shaq Turner
Shaq Turner Responds Quickly and Calmly
Shaq Turner (he/him) with Southwest Airlines was nominated by a PDX employee:
"Shaq was able to help a traveler during a medical emergency. A passenger was coming off a flight when they passed out and hit their head. Shaq immediately jumped in to help. During this stressful incident, Shaq remained calm and placed the health of the customer first. He even took his jacket off to use it as a headrest for the customer."
Want to learn more about PDX People recognition? Check out the recognition programs and read about past winners on the PDX People website. You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service for next quarter – submit a nomination now.
Nominate a PDX Employee
Worker on a scissor lift in a construction area at PDX
What's New with PDX Next: Ticket Hall and North Escalators
Ticket Hall: Starting today, Monday, Nov. 11, through Thursday, Nov. 21, crews will work on completing ticket island 4/5. Construction activities may generate noise, odor and dust, and mitigation techniques will be used to minimize these impacts. 
North Escalators: Also starting Monday, Nov. 11, through Wednesday, Nov. 13, two escalators between the ticket level and baggage claim will be closed, as well as the escalator down from the skybridge. On Wednesday, Nov. 14, and Thursday, Nov. 15, both escalators between the north skybridge level will close and foot traffic will be directed to the elevators and stairwell. These closures support work to complete flooring transitions to new terrazzo.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339.
Discover the Stories Behind PDX’s New Glass Art Installation 
What stories or "mystery creatures" can you find in the lines? Meet "Between" by Portland artist Yoonhee Choi – a 56-foot glass masterpiece that transforms the wait at the security checkpoints into a moment of discovery. Yoonhee sees her work as a “between” space, like the experience of travel itself: a moment suspended between bookends, from one place to another. With a mix of colors, shapes, and playful hints at everyday scenes (think text bubbles and flight paths), "Between" invites you to pause and let your imagination wander.
People practicing CPR on a dummy.
Be Knowledgeable: PDX Lifesavers Classes
Would you know what to do if you spotted someone having a medical emergency? Do you know how to perform CPR and where to find an AED in the airport...or would you be too scared to step in?
Build your confidence and skills with a CPR/AED class led by our in-house experts. Classes are limited in size and fill up fast. To see what's available, head to the PDX Lifesavers website or register now for the classes on Monday, Nov. 18, or Friday, Nov. 22.
The garden area at PDX.
Condé Nast Traveler: Bright Ideas in Travel 2024
Condé Nast's Bright Ideas in Travel list recognizes the players, places and projects that are approaching travel’s most pressing issues with thoughtfulness and zeal. This year, they selected trailblazers whose unique and pioneering approaches straddle the realms of sustainability, community, inclusion, accessibility, conservation, innovation and wellness...and we'll give you one guess which airport made the list. PDX, of course, honored for showcasing local and independent businesses in our new main terminal.
Graphic with text
Honoring Veterans Day
Today is Veterans Day and we’re especially grateful for the veterans who work and volunteer at PDX. Your strength, sacrifice and the impact you’ve made inspire us all. Thank you – today and every day.
Collage of images from the PDX People Excellence in Service Awards.
PDX in Pictures
Every year, the PDX Excellence in Service Awards honor customer service Superstars from each of our airport partners – airlines, concessions, rental cars and more.
Last weekend, this illustrious group – and their plus ones – gathered for airfield views and great food and drink at Loyal Legion, while enjoying kudos for their extraordinary efforts.
As Port of Portland Customer Programs and Services Manager Walt Marchbanks noted, "We have something really special at PDX. Airport employees treat passengers with kindness and care, and it’s important to reciprocate when we can. For everyone involved, your work is incredibly valuable and very much appreciated."
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