News and resources for airport employees.
News and resources for airport employees.
Lost and Found Team Connects People and Possessions
From lost stuffies to forgotten phones, our Lost and Found team thrives on connecting travelers with the things they’ve missed the most. They work hard to ensure every misplaced memory finds its way back home, one traveler at a time. This short video spotlights some of our colleagues who work in Lost and Found – what they love about their job, their best travel tips...and the strangest lost item they discovered this year. You can also catch the team in action in a recent Instagram reel that showcases the variety of misplaced treasures they work hard to reunite.
Want to learn more about PDX People recognition? Check out the recognition programs and read about past winners on the PDX People website. You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service for next quarter – submit a nomination now.
Nominate a PDX Employee
Ticket hall at PDX
What's New with PDX Next: Concourse E Detour, Ticket Hall Work
Concourse E: We’re bringing the next 40% of PDX to life – complete with more local shops, restaurants, art and room to relax in early 2026. But to get there, we need some construction magic to happen.
For evening travelers arriving at Concourse E gates, that means a temporary detour starting Wednesday, Jan. 8, through Friday, Jan. 24, on weeknights from 6 p.m. to 3 a.m. [Note: There may be work on Saturdays if there are delays due to weather on weeknights.]
Here’s what you should know:
A shortcut with a twist: Passengers arriving at Concourse E will take a temporary exit that leads straight to the arrivals curb – quicker than the current route! The path features an ADA-friendly ramp and a brief walk through some uncovered areas. Travelers can re-enter the terminal to access baggage claim, the rental car center or lower roadway.
Connecting flights: Connecting passengers will need to head back to the ticket lobby to re-clear security and enter PDX. Those travelers will get an "express pass" to skip to the front of the TSA line.
Meet and greet in a different spot: For people meeting these arriving passengers, they’ll need to meet at the curb or in baggage claim. If you see folks waiting at the steps for their arriving friends or family between 6 p.m. and 3 a.m., feel free to check if their party is coming from Concourse E gates.
Help is always close by: PDX People will be there to guide travelers through the process. And folks like you can stay knowledgeable of these changes so you can help answer questions for any passengers needing extra guidance.
We know detours and temporary routes aren’t always fun, but these short-term changes are helping us build something amazing. Thanks for helping keep PDX running!
Ticket Hall: Starting today through Monday, Jan. 13, crews will work on structural upgrades to columns near the north and south escalator cores. Impacts include elevated noise during concrete chipping, which will take place inside insulated sound booths. Only one location will be chipped at a time and work will take place during nighttime hours from 10 p.m. to 3 a.m.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339. 
Blue Lightning Initiative graphic.
Be Knowledgeable: Blue Lightning Initiative
January is National Human Trafficking Prevention Month, dedicated to raising awareness about human trafficking and educating the public about how to identify and prevent this crime.
Last year, we launched an ongoing partnership with the Blue Lightning Initiative (BLI) – a program led by the Department of Homeland Security and the Department of Transportation – to help train PDX employees to identify potential traffickers and human trafficking victims, and to report their suspicions to federal law enforcement.
Want a chance to win $50? Watch this 25-minute video on common indicators of trafficking that airport employees may encounter, and how to immediately report suspected trafficking to law enforcement. Once you're done, enter to win a $50 gift card by registering your completion by Friday, Jan. 31.
Throughout the month, there are several opportunities to learn more about the campaign and raise awareness.
  • Join our TSA and Port of Portland Police teams on Wednesday, Jan. 8, for pizza from Sizzle Pie, swag and resources on the Blue Lightning Initiative
  • Participate in #WearBlueDay on Saturday, Jan. 11
  • Attend a webinar on Tuesday, Jan. 21, to help you recognize and report human trafficking
Person taking calls in the PDX Communications Center.
Be Prepared: Calling the Comm Center in an Emergency
Part of being knowledgeable at PDX means staying informed about how to call for emergency assistance and what happens during that process.
Emergencies can be stressful and chaotic; feeling confident in the steps to get help when it really matters is key to providing exceptional customer service and keeping PDX safe and secure.
Who do I call for help?
In emergencies, call the Communications Center at 503.460.4000. This number is on the back of your PDX badge. You can also dial 9 on a white courtesy phone, located throughout PDX.
For incidents that are not currently in progress – such as theft or vandalism – you can fill out a Police report online.
If it’s not an emergency or if you’re not sure if you should fill out the online form, you can call the non-emergency Communications Center line at 503.460.4747.
The PDX Communications Center folks are always ready to help, so don’t hesitate to call! They can triage your report and send appropriate resources if needed.
What happens when I call?
When you call the PDX Communications Center to report an emergency, they will ask you some questions to help the dispatcher quickly assess your call.
You will always be asked:
  1. What is the location of the emergency?
  2. What is a number that I can call you back?
  3. Tell me exactly what happened.
As a frontline employee, you’re empowered to call the PDX Communications Center at 503.460.4000 when help is needed. Thanks for playing a key role in keeping PDX a safe and secure place to work and visit. Read the full article.
Person with bandage on arm signifying they donated blood.
Save Lives, Give Blood, Win Super Bowl Tickets!
Interested in the chance to win a $50 gift card and a trip for two to the Super Bowl?
Want to take home a $10 gift card to Loyal Legion?
All you need to do is sign up for the United Airlines' blood drive on Tuesday, Jan. 14, happening pre-security on the mezzanine level at PDX. Every two seconds, someone in the U.S. needs blood or platelets, and your blood donation helps to ensure there's enough supply for all patients who need it. It costs nothing but your time, and your donation is a gift that can help up to three people. Schedule your appointment now or call the American Red Cross at 1.800.RED.CROSS.
Two of the Ron Jude photographs on display. at PDX.
Ron Jude Illuminates Geological Systems
Seven large-scale, black and white photographs by Ron Jude are now captivating viewers post-security in the Concourse B/C Connector.
The exhibition, titled “12 Hz” after the artist’s series of the same name, references the limits of our perception and will be on view through June 2025. Photographed in Oregon, Hawaii and Iceland, “12 Hz” explores the innerworkings of the world around us that often go unnoticed.
Jude strikes a fine balance, capturing the raw essence of geological elements with the goal of excluding human interference and focusing in on the glacial valleys, lava formations and rock faces that have formed over time. By de-centering the human experience, Jude illuminates an entire world of systems that have been ongoing before humanity’s existence, reminding us of the powerful yet fragile geological systems that surround us.
South node demolition area with a giant crane in the background.
PDX in Pictures
David Stanton with the Port of Portland took this photo of the completed south node demolition. This week, the giant crane is on the north side as work begins there.
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