Melissa Beal, Phil Cox, and Paula Reese Hit All the Right Notes |
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Melissa Beal, Phil Cox, and Paula Reese
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Melissa Beal (Port of Portland), Phil Cox (PDX Volunteer Information Program) and Paula Reese (Behavioral Health Unit) were nominated by a PDX employee:
"Phil Cox was stationed in the North Concession Hall when he met a mother and daughter who had just arrived at PDX. The daughter was terrified to leave the secure area because she feared encountering escalators or heights. Phil offered to escort them to the elevators using a route that avoided those triggers. However, when they reached the exit doors, the daughter became too frightened to continue.
Phil returned to the secure side and called the non-emergency number for assistance from the Communications Center. Melissa Beal answered and was incredibly helpful, mapping out a route and dispatching Paula Reese from the PDX Behavioral Health team.
The mother shared that music usually helped calm her daughter and suggested they all sing. Together, they sang 'We're Off to See the Wizard,' as they made their way through the exit doors. Phil, Melissa, and Paula brought empathy and expertise as they helped the passengers all the way to the Rental Car Center. The journey involved multiple stops and starts, plenty of patience, and constant compassion, but together they helped the family safely reach their destination.
Kudos to the incredibly patient, knowledgeable, respectful, and creative service you all provided!"
Want to learn more about PDX People recognition? Check out the recognition programs and read about past winners on the PDX People website. You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service for next quarter – submit a nomination now.
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All-User Restroom Closures: Through the end of October, crews will be installing mirrors and track lighting in the all-user restrooms. To complete the work, restrooms will close on a rolling basis. Here’s what’s coming up:
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South post-security all-user restrooms: Sept. 24 – Oct. 9
- South pre-security all-user restrooms: Oct. 12 – 29
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SMS Airside Safety Committee |
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If your job touches the airside environment, your experience can help shape safer practices for everyone.
The Airside Safety Committee brings together people from across the airport community to identify safety concerns, share observations and recommend improvements to help keep our airport safe and running smoothly.
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Morgan Ritter’s Vibrant Textile Installation |
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Artist and poet Morgan Ritter brightens up Concourse E with SPACE AVAILABLE, a playful installation made of colorful, billowy, hand-sewn chiffon with rhinestone details. Inspired by commercial billboard signage, the work reads “SPACE AVAILABLE / poems are possible,” inviting passers-by to pause and imagine what’s possible. Take a moment to stop by and see where your imagination takes you.
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Vote Straight Away for Straightaway Cocktails |
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You may recall voting for PDX, Freeland Spirits, and Loyal Legion in several of USA TODAY’s 10BEST Readers’ Choice Awards categories for airports. We look forward to those results soon. While you wait, you can vote for PDX's favorite canned cocktail purveyor, Straightaway Cocktails, who was nominated in three categories: Best Canned Cocktail, Best Spirits Tasting Room, and Best Craft Specialty Spirits. You can vote once per day until voting ends on Monday, October 12 at 9 a.m.
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Alaska Airlines unveiled a custom-designed Fallen Soldier Cart for PDX during a ceremonial hand‑off to honor our nation’s military heroes on their final journey.
The Fallen Soldier Cart provides a solemn and dignified way to transport the remains of fallen service members and veterans to and from aircraft. Available to all airlines operating at PDX, the cart stands as a shared symbol of respect, remembrance and care for service members and their families.
“I am honored to accept the new Fallen Soldier Cart on behalf of Portland International Airport, and thankful for our Alaska Airlines partners who made it possible,” said Port of Portland Chief Aviation Officer Dan Pippenger, a U.S. Coast Guard veteran. "This program affirms our airport community's commitment to honoring the service and sacrifice of our military members, veterans, and their families, ensuring they can travel home with the utmost respect and dignity."
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