News and resources for airport employees.
News and resources for airport employees.
Milagro Mengivar, Robert Lohr and Francis Evanado.
Teamwork Translates into Outstanding Customer Service
ABM's Milagro Menjivar (she/her) observed a large group – nearly 60 passengers – gathered by the ticket counters and looking a bit lost. After approaching the travelers, Milagro learned the group’s primary language wasn’t English and they needed help navigating PDX.
Acting as their translator, Milagro escorted the group to baggage claim and notified her supervisor, Robert Lohr (he/him), who stepped up to assist. Nearby, Port of Portland Airport Operations Specialist Francis Evanado (he/him) noticed how many passengers needed assistance and also offered to help.
Milagro, Robert and Francis worked as a team, directing passengers to restrooms, facilitating food and beverage purchases, and connecting them with their local contact who was responsible for transportation to their hotel.
Their chartered transportation was running late, so Francis coordinated with SP Plus parking staff to confirm the shuttle was at the correct island. The team then ensured the guests found their way to the charter bus.
Although the large group was on their way, Milagro learned that a smaller party was due an hour later. She arranged to meet them upon arrival, showed them where to collect their bags and guided them to their charter bus.
Milagro, Robert and Francis were winners at the PDX People Customer Service Awards, where we recognize airport employees who truly stand out as extraordinary. Missed the last virtual awards ceremony? View the event recording or read about past winners.
You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service – submit a nomination now.
Nominate a PDX Employee
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What's New with PDX Next: Rental Car Center Opens, Hollywood Theatre Reopens, Bag Road Work Delayed and Gold Key Valet Detailing Returns
New Rental Car Center: Next Wednesday, Nov. 10, our bright and beautiful new rental car center will open its doors, achieving another milestone in our PDX Next program. Now travelers will be able to get in and out of PDX faster with all of our rental car partners on-site – no more shuttles! This means if a traveler asks where to pick up their rental, you can point them to the same place, no matter which company they're using.
If a passenger needs help finding their way to the new rental car center, the route is easy – it's the same as your path to Security Badging:
  • Walk through the south tunnel.
  • Take the new stairs or escalators on your right.
  • Cross the covered walkway, passing by Ben Butler’s artwork, "Growth," crafted from locally-sourced wood, directly to the lobby entrance.
Hollywood Theatre: Starting today, movies are back at PDX! Head to the Hollywood Theatre microcinema near Gate C13 and watch the lineup of short films by Oregon filmmakers.
Bag Road: Changes are still coming to the main bag road, but the timing is pushed back until after Thanksgiving. At the end of the month, expect the road to narrow down to one lane near baggage claim 10 as construction proceeds on a mega column.
Gold Key Valet: Did you know Gold Key Valet can detail your car while you work? Prices start at $30 – just drive up to the south end of the upper roadway to drop off your vehicle or make a reservation and pick up a clean car later! In other news, Gold Key plans to resume remote bag check next week for travelers on Alaska, Delta, United, JetBlue and Spirit. 
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email or call the construction hotline at 503.460.4339.
Trimet MAX at PDX.
Stay Knowledgeable: TriMet Options and A Better Red
Staying informed helps you provide top-notch service to customers, and often that knowledge is useful to you as well. If you use public transportation to get to PDX, you may already know quite a bit about the Red Line, but we've got a few more helpful TriMet tidbits.
TriMet LIFT: Some passengers might be looking for TriMet LIFT, a shared-ride service for people who are unable to use regular buses and trains due to a disability or disabling health condition. Not to be confused with the Lyft ride-share app, passengers looking for TriMet LIFT can be directed to their waiting area at PDX, located by the Travel Oregon welcome center across from baggage carousel 5. When TriMet LIFT arrives, the vehicle will pull up to Column 4 for passengers to board.
A Better Red: You've likely heard about A Better Red, the upgrade project to extend the MAX Red Line west to serve 10 more stations and improve schedule reliability for the entire MAX system. Construction near the Fair Complex/Hillsboro Airport Station and in the Gateway area starts now, and will get underway at PDX in early 2022. The new Red Line service in Beaverton and Hillsboro will open in fall 2024. This project may impact your regular route to work and passengers' routes to and from PDX. While we'll share key airport impacts here, you're encouraged to sign up for A Better Red alerts to stay informed of all project news.
Corkboard with paper cut-outs of a person, megaphone and speech bubble.
Share Your Two Cents on Food and Enter to Win $25
Back in September, we brought a food truck to the roadway to try out a new pre-security food and beverage option for passengers and employees. To ensure the success of future food carts, we want to know what you're craving. Tell us what food you'd like to see at PDX and you'll be entered to win a $25 gift card to Fred Meyer.
Take the survey now
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November is Native American Heritage Month
What started at the turn of the century as an effort to gain a day of recognition for the significant contributions the first Americans made to the establishment and growth of the United States is now a full month designated for that purpose.
In 1990, President George H. W. Bush approved a joint resolution designating November 1990 “National American Indian Heritage Month.” Similar proclamations with variations of that name –including “Native American Heritage Month” and “National American Indian and Alaska Native Heritage Month” – have been issued each year since 1994.
Top: Group of PDX employees taking pictures of an owl perched on a sign, Bottom left: Close up of the owl, Bottom right: owl perched on a sign that reads,
PDX in Pictures
This barred owl thought it would be a hoot to visit PDX, though its choice of perch might have been a bit ironic. Airport Duty Manager Brian Burk captured the moment as the feathered visitor posed for some photos, looking unflappable, before taking off to its next destination. Although this avian adventurer was far from the airfield, in other circumstances, our PDX Wildlife team is here to help keep our airport safe.

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