April 8, 2022

BEST OF THIS WEEK

Our editors’ picks for managers this week include balancing continuity and change for successful digital transformation, customer reactions to algorithmic decisions, and the intertwined workplace priorities of joy and justice.

— The MIT SMR Editors

Cracking the Culture Code for Successful Digital Transformation

Finding the right balance between continuity and change can help leaders better manage the cultural changes that occur during a digital transformation.

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How Do Customers React When Their Requests Are Evaluated by Algorithms?

Research shows that when it comes to anticipating how customers will react to algorithmic decisions, managers’ intuition is often wrong.

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To Have Joy in the Workplace, There Must Be Justice for All

Joy and justice are two intertwined priorities we should all advance, but leaders sow distrust and unease when they don’t speak up and take a stand on urgent issues.

When we are able to show value very quickly, even if it’s not the biggest value in the world, it has to be meaningful to excite people.”

— Katia Walsh, global chief strategy and AI officer at Levi Strauss & Co., in the latest Me, Myself, and AI podcast episode, “From Journalism to Jeans”

WHAT ELSE WE’RE READING AND LISTENING TO THIS WEEK

» Brené Brown delves into a recent MIT SMR article, “Why Every Leader Needs to Worry About Toxic Culture,” on her Dare to Lead podcast

» The war for cybersecurity talent has heightened vulnerability to hackers and the urgency to boost the workforce (Source: Bloomberg)

» White-collar remote work has become a bonanza of meetings, pushing many to expand the length of their workday (Source: The Atlantic)

» To fight bias when networking, women and people of color can benefit from highlighting their identity (Source: Scientific American)

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The New World of Work Is Transforming the Old Social Contracts

Presented by MIT SMR Connections | SPONSORED CONTENT BY WEBEX BY CISCO

Learn about the latest trends in organizational leadership, culture, and teamwork and the emergence of a new “social contract” between employers and employees.

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