News and resources for airport employees.
News and resources for airport employees.
PDX People Honored at Customer Service Awards
From passengers accidentally ending up in the wrong Portland airport to guests needing extra support during stressful travel with elderly family members, last week we recognized extraordinary airport employees who stepped up to help at the PDX People Customer Service Awards.
Being respectful – a core value for PDX People – means acknowledging that each person’s experience and abilities are different and being empathetic and flexible enough to use an individualized approach. Read the full stories of airport employees who acted with inclusivity and consideration in mind or watch the full awards recording.
Know an employee who embodies the PDX People values? Submit a nomination now for the next quarterly honors.
Nominate a PDX Employee
Shoring tower at PDX
What's New with PDX Next: Noise Update, July Forum, New Main Terminal Roof and Baggage Carousel Closures
Noise Update: Last week marked the end of the majority of the loud demolition work! While there will still be some continued demolition, noise levels should be relatively low and the need for weekly noise updates should be over.
July Forum: Look no further – we've got the inside scoop on construction at PDX. Jen Reynolds with the Port of Portland along with Pat Bifone and Caitlin Powell of Hoffman-Skanska shared the latest construction updates and answered your questions about PDX Next. This forum covered Concourse B, ticket lobby scaffolding, "before and after" shots of the former Clocktower Plaza and the latest on roof installation progress. They also explained how the roof will be divided for transport and what the enormous “shoring towers” (pictured above) are for – they’re a key part of sliding in those massive roof cassettes. Watch the July forum now.
New Main Terminal Roof: Installation of the Y columns continues, and crews are taking advantage of efficiencies in the process to get additional work done when possible. This means that crews will do additional work in already closed off areas if there is time. This won’t change much for you, though if you receive construction notifications, watch for those daily updates. Y column work is targeted for completion in late August.
In general, you can expect this work to happen Monday through Friday – and occasionally on Saturday – between 8 p.m. and 3 a.m. You may see closures to a few areas, including the restrooms by Gate D2, the freight elevator by Gate D2 and the D/E bypass door. If the bypass door is closed, signage – along with a spotter – will guide you to an alternate route. You can also use the D/E checkpoint, but remember, you can’t bring prohibited items through the checkpoint.
Baggage Claim: Expect some daytime closures of baggage carousels 8 and 9 between 6 a.m. and 4 p.m. This week, carousel 8 will close Monday, Aug. 1, through Thursday, Aug. 4.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339.
Rendering of PDX with new curvy roof
Last Chance to Win $200 to Airbnb and Exclusive PDX Next Prizes
Because PDX People are the heart of the airport, the first to see changes in real-time and the best source for passengers to learn about the exciting new future of PDX, we’re launching a contest exclusive to PDX employees! The contest closes this Friday, Aug. 5, so enter now and send to your co-workers so they can join in the fun.
There’ll be a few reasons to look up in 2024 when PDX’s new main terminal opens. You’ll see designs inspired by a walk in the forest and a curvy roof, created and built in the Pacific Northwest. We want to know: What are you looking up to? More food options? Brighter, open spaces? Tell us and you’ll be entered to win a prize package valued at $350, including a $200 gift card to Airbnb.
Enter to win!
Vehicles in a parking lot
Be Knowledgeable: Safety in Employee Parking Lots
You’ve likely read news articles regarding the rise of vehicle vandalism and catalytic converter theft in the Portland area. 
In response, the Port of Portland also has implemented a number of actions to enhance safety and security in the PDX employee parking lot:
  • Ensured the parking lot is patrolled and monitored 24/7 by Port of Portland staff, Port Police, SP+ Corporation employees and SP+ Corporation’s contracted security company
  • Closed off the east exit to vehicles and pedestrians to limit access to the area
  • Improved lighting and cut back landscaping to increase visibility
  • Added signage reminding you to contact the PDX Communications Center if you see anything suspicious
Additionally, as you would in any public parking lot, we encourage you to remove all valuables from your vehicle when parking at the airport.Most importantly, if you observe suspicious activity, call the PDX Communications Center emergency number at 503.460.4000.
Curious about what additional changes are coming and more information about maintaining safety in the parking lots? Read the full article here.
Waste minimization team at the Spring Clean Up event
Be Respectful: Sorting Out the Waste Areas
Being respectful is a PDX People core value, and that includes your actions toward travelers, other airport workers and even shared spaces.
With that in mind, keeping the waste areas organized and sorting your trash properly is part of maintaining a clean and safe airport environment. Additionally, following the waste area guidelines means we can continue to stay environmentally conscious and save money by avoiding fines.
  • Use a plastic bin – we call them “curbies” – to take glass to the waste site. Don't put plastic bags in glass recycling. If you need a curbie, request one from our waste minimization team.
  • Hold on to all bulky, broken or unused items until the next airport-wide cleanup in the fall. We’ll share the dates in this newsletter and on the PDX People website. In the meantime, if you need help with large items, email our waste minimization team.
  • Only place food scraps in the food waste bin. Don't put boxes, milk, unopened cans or other garbage in these bins, as contamination turns compost into garbage.
  • Use Relay Resources for grease disposal. Buckets of grease should not be left in the bucket wash area.
Want to “talk trash” with the waste minimization team and be knowledgeable about the process? Your manager can book a training with the team by emailing lesswaste@portofportland.com. Thanks for helping keep PDX a clean and safe place to work.
Youth at NW Fire Diversity Council camp engaging in activities outdoors with fire fighters
PDX's Lani Hill Leads at Girls Build Camp
For the past few weeks, Deputy Fire Marshal Lani Hill has been representing Portland Airport Fire and Rescue at Northwest Fire Diversity Council’s Girls Build Camp.
Held at University of Portland, the camp is a big step toward creating a more diverse and inclusive fire service of the future. The crew this year consists of female professionals from Portland Fire, Clackamas Fire, Hillsboro Fire, the State Fire Marshal’s Office and many other related organizations. Leaders represent a variety of roles, which helps campers broaden their horizons and consider the different types of positions that are available.
"I didn’t know if we were making an impact, but one of our fire crew members overheard some of the campers at lunch in a deep conversation of when and when not to perform CPR. It is in these moments I throw down my mic and say, ‘My job here is done!’" Lani reflected.
“It is well worth the months of organizing, searching for swag, getting members to show up, and making sure every single young person we talk to knows they are welcome and there is a seat at the table waiting to be filled. This is the work I love!”
Top: Rendering of PDX main terminal showing Y columns; Bottom: Y columns in real life being installed
PDX in Pictures
How do you install a 9-acre mass timber roof over an existing terminal? First, you install 34 giant steel columns...but only after months of setting the foundations with the most brilliant construction workers and fabricators in the Pacific Northwest. Check out the video on Twitter of Y columns being dropped into place.
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