TECHNICAL SAFETY BULLETIN: ACTION REQUIRED

Condair RS: Electrical Retrofit and Software Update

Request for Contractor / End user Information

TB: 26-01
Date: Monday, January 19, 2026
Product Lines Affected: Condair RS

OVERVIEW

In September & October 2025, Condair issued two Technical Bulletins outlining the required electrical retrofit and software update for all affected RS Series I & RS Series II humidifier units. These upgrades are essential to ensure long‑term product safety, reliability, and to reduce the risk of electrical damage.

To help accelerate the completion of this retrofit program, Condair is offering additional support by directly following up with the contractors and/or end users responsible for the affected units. If you would like Condair to assist with this process, please provide the contact details of the contractors and/or end users who currently own or service the units originally purchased through your organization.

Providing this information will allow Condair to directly contact the appropriate parties, help coordinate retrofit kit distribution, and expedite the completion of all required updates by February 28th, 2026, and take some workload of your back.

INFORMATION REQUESTED

🟦 Contractor name or End‑user / facility name
🟦 Site address
🟦 Contact person
🟦 Email and/or phone number
🟦 Any known service provider currently maintaining the unit.
🟦 A person name from your company who needs to be involved in this process. 

Please click on the LINK to fill out the information.
If you do not have complete information, please provide whatever details are available.

HOW WILL CONDAIR USE THIS INFORMATION

Once the information is received, Condair will:

🟦 Contact the contractor or end user directly.
🟦 Provide them with the retrofit instructions and required documentation.
🟦 Assist with ordering and shipping the no‑cost retrofit kits.
Note: The agent responsible for the territory will still be required to place the retrofit kit order
🟦 Ensure proper registration and completion documentation for credit issuance.

REMINDER: RETROFIT REQUIREMENTS

As outlined in the September 2025 bulletins, affected RS Series I units require:

🟦 GFCI Board installation
🟦 Copper lugs on SSR (Precision units only)
🟦 Software update for all RS Series I units 

And affected RS Series II units requires the software update only.

Retrofit kits remain available at no cost, and Condair will continue to provide the standard labor credit upon registration of the unit(s).

NEXT STEPS

Please click on the LINK to fill out the information.

A Condair representative will follow up with you if there are any questions or concerns.

We understand this request requires some administrative effort, and we sincerely appreciate your support. Our goal is to ensure that all affected RS Series I & Series II units receive the required upgrades promptly to avoid any electrical damage or service interruption.

Should you have any questions, please reach out to the Technical Product manager undersigned.

Sincerely,

Sagar Shah
Technical Product Manager
Office: +1 613 822 0335
sagar.shah@condair.com