SPECIAL BULLETIN COVID-19 #73: Personal Care Services Telephonic Assessments Update
Please read SPECIAL BULLETIN COVID-19 #73 and, as always, make it a habit to check the NC Medicaid Division of Health Benefits Web site every day for new information! Medicaid Bulletins can be found here.
Effective May 1, 2020, Medicaid will resume use of the full assessment for all initial requests. Use of the full assessment will allow providers to complete service plans as required per PCS Clinical Coverage Policy 3L. All assessments will remain telephonic.
Effective May 1, 2020, Liberty Healthcare of North Carolina will resume completion of annual assessments. Due to the continued State of Emergency and to prevent an extensive backlog of annual assessments past due, Liberty Healthcare of North Carolina will resume completion of annual assessments, conducting assessments telephonically beginning with those with the greatest past due date. Reassessment dates based on the completion of the telephonic annual assessment shall be no later than 365 calendar days from the approval date, or a shorter period of time based on the beneficiary’s chronic or continuing acute condition and expectation for improvement in the beneficiary’s medical condition causing the need for PCS.
Questions regarding the changes identified in this bulletin may be sent to PCS_Program_Questions@dhhs.nc.gov or directed to Liberty Healthcare of NC.
North Carolina Assisted Living Association