During the May Change Champion session, OCM welcomed several new Change Champions, hosted an Oracle Guided Learning (OGL) demonstration, and gathered engagement feedback through Champion polls to better understand how Champions are supporting their teams and where additional support may be needed. These efforts continue to strengthen department–level engagement, communication, and readiness across the university as WolfieONE implementation activities progress.
Oracle Guided Learning (OGL) Demonstration
This session featured a presentation and demonstration of OGL led by Sai Krishna Bala, OGL Developer. It highlighted how OGL will help simplify system navigation.
Champions were introduced to how OGL will provide in-application guidance and support within WoflieONE through features such as:
- Message Guides – Pop-up messages used to communicate important updates, announcements, reminders, or new features.
- Process Guides – Step-by-step walkthroughs that guide users through completing specific tasks and business processes within WolfieONE.
- Smart Tips – Context-sensitive help icons that provide additional information or guidance for fields, buttons, or actions within the application.
- Beacons – Visual indicators or animated prompts used to draw attention to important updates, actions, or areas within the system.
- Champions were also provided with simulation links to share with their teams so employees can experience how OGL guidance and in-application support tools will function within WolfieONE.
Find your Change Champion here.
Change Champion Poll Feedback
OCM conducted engagement polls during the session to better understand how Champions are supporting their teams and where additional support may be needed.
Poll results showed that Champions are currently engaging stakeholders through:
- Team meetings and presentations
- Informational conversations and discussions
- Shared communications and resources
- Department-level updates and conversations
One of the strongest themes identified through the feedback was the need for clear, concise talking points to share with their teams.
Training
ERP & HCM: The WolfieONE Training Program continues to progress as training material development advances across the Enterprise Resource Planning (ERP) and Human Capital Management (HCM) workstreams.
The Training Curriculum has been approved, with Deloitte and Office of Change Management (OCM) actively developing:
- Web-based training (WBT)
- Job aids and simulations
- Oracle Guided Learning (OGL) resources to support end-user readiness
The Training Tracker serves as the centralized repository for the HCM and ERP training materials currently in development and is continuously updated to provide visibility into progress, review status, and upcoming activities.
In the coming weeks, Subject Matter Experts (SMEs) and functional representatives will review and approve training materials. Their feedback is critical for training materials to reflect real business processes, system configurations, and the day-to-day needs of the campus community.
Training materials will continue to evolve as system design and build is finalized.
Additional communication about training timelines, review activities, and end-user learning opportunities will be shared as they become available.
PCM Training Update: Profitability and Cost Management (PCM) is a new system for the university community that introduces capabilities aligned with the New Economic Framework (NEF). It supports the formulas, calculations, and allocation methodologies that drive Enterprise Performance Management (EPM) processes.
PCM users will include Deans, Budget Officers, Vice Presidential Coordinators (VPCs), and Planning Committee members. A subset of these users have been identified as power users who will serve as the first line of support within their departments. Oracle Guided Learning (OGL) resources and the in-application Help Center will support all users after training and throughout the adoption.
After evaluating the most effective approach to support user readiness, the team determined that instructor-led sessions would provide greater value than OGL resources alone. This decision was informed by a commitment to ensuring users feel confident and well-prepared ahead of go-live. Three virtual instructor-led trainings are planned for August and September, complemented by dedicated Office Hours for ongoing support.
Training sessions will include:
- PCM system overview and business process training
- Smart View plugin training
- Demonstrations and guided activities
- Questions and answers with project team members and implementation partners
Training recordings and supporting materials will be available in Brightspace and reinforced through OGL resources for continued user support.