In-service Topic of the Week
As you plan your in-service trainings, we encourage you to incorporate skill-based training into each session. That's why, throughout the Not On My Watch series, we'll share an in-service topic of the week with an example of a scenario you can use to train your staff.
Topic: Challenging Conversations with Guests
It is important to practice difficult scenarios with your lifeguards. This will help them feel empowered and prepared to confidently and assertively address adults, or large groups of people, to reinforce rules.
Reflect on the following:
- What messages were hard to deliver to youth, guests or families this past week?
- What did your staff struggle with, or receive pushback on?
Based on how you answered these questions, role play conversations between the guard and the guest, and discuss ways for guards to enforce rules appropriately. We've created a common scenario where we see lifeguards have difficulty. Please feel free to print this off and use during your in-service training.