Dear UIT colleagues,
We appreciate all the efforts you and your teams have been making to prepare services and resources to meet the possible needs of telecommuting students and faculty in the event that classes are moved online due to COVID-19. We want to give you a quick update.
Here’s a partial list of UIT preparations to support the U's overall response, to date:
- TLT has online teaching and learning resources and tutorials for instructors and students.
- The ServiceNow team created the U’s travel reporting form and triage workflow, as well as a COVID-19 Hotline documentation and triage workflow.
- The BI team provided data analysis and reporting services for the U’s large event reporting process.
- Strategic Communication and technical teams developed a list of telecommuting IT resources for students, faculty, and staff that would be available on the U’s COVID-19 website and in Pulse, in the event that all classes are moved online.
- The Network and Cable teams provided network services to support the new University Hospital negative pressure tents, created for the COVID-19 response.
- The Voice Services team provided services for the new Respiratory Clinic in University Hospital, created for the COVID-19 response.
- The Help Desk and Service Desk teams, along with the ServiceNow team, are providing resources and workspace for U COVID-19 Hotline staff.
- The Chief Technology Officer organization is preparing for possible changing needs associated with these and other IT services: AnyConnect VPN and Citrix; Skype for Business and voice services, including contact/call centers; UIT Help Desk, ITS Service Desk, and Campus Operator resources; desktop support for University of Utah Health and Campus Computer Support Services users; and BioMed services.
- UIT unit directors are making staffing plans to ensure full coverage and continuity of services for the U community.
- Cassandra Van Buren, UIT Leadership Team, has been serving as the UIT representative and liaison/coordinator to the U’s COVID-19 task force since March 3.
Thank you to all teams and staff members for responding to the U's unique IT needs at this time, while simultaneously maintaining all other UIT services. We truly appreciate your efforts.
If you have any questions about your unit’s plans for work continuity during the COVID-19 situation, please contact your manager.
Thank you.
