Patient Experience Conference 2020 - Patient/Family Scholarship Application
Final Days to Apply
We believe the voices of patients and families are the most important for health leaders and practitioners to hear. They inform and guide practice and provide insights into how healthcare organizations can best operate to address quality, safety and service. To support engaging more patients and family members in the overall patient experience conversation, we are excited to offer a limited number of scholarships to Patient Experience Conference 2020 for patients and family members actively engaged in improving healthcare. Applications are open through Friday, December 13. Learn more.
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PATIENT EXPERIENCE LEARNING BITE
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Diane McGarry, Manager, Patient and Family Experience at St. Jude Children's Research Hospital, shares how honest, open communication and transparency was a key transformer in addressing and managing wait times.
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To Care is HumanStay connected to the changing landscape of patient experience through the To Care is Human podcast.
Laurie was a working mom living in New York City when a diagnosis of breast cancer turned her life upside down. In Part 1, we learn about the role of Facebook in coping with cancer and how Laurie shared her cancer journey with her 3-year old twin girls.
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In this case study, Dignity Health's Mercy Medical Group was faced with the extraordinary challenge of merging the cultures of hundreds of individuals across multiple hospitals, clinics, and departments. One of the key impacts on the engagement at MMG has been the development and integration of department-specific Playbooks building upon MMG’s True North.
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2019 Top Viewed Learning Bites
This week we will highlight the Institute's top viewed learning bites of 2019. Perfect for sharing at team meetings or daily huddles, these brief videos provide ideas, recommendations and opportunities in addressing and excelling in patient experience improvement.
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Marian Hamilton, Founder, The Ken Hamilton Caregivers Center at Northern Westchester Hospital, shares the importance of caring for the caregiver during and after their time in the hospital and provides a few examples of how we can support this population.
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Evelyn Nodal, MPH CPXP, Principal Consultant, National Care Experience with Kaiser Permanente, shares how human-centered design principles guided their work in improving their patient experience metrics and staff connection.
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Marianne Sumego, MD, Director, Shared Medical Appointments with Cleveland Clinic shares how Cleveland Clinic has connected patient experience, access and quality of care in our organization with a Shared Medical Appointment model.
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December 10, 2 - 3pm ET
Presented by Darol Bates, Director of Patient & Family Advocacy, Northern Westchester Hospital
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January 7, 2 - 3pm ET
Presented by Deanna Frings, MS Ed, CPXP, Vice President, Learning and Professional Development, The Beryl Institute & Becky Reisinger, Manager, Learning and Professional Development, The Beryl Institute
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January 14, 2 - 3pm ET
Presented by Wendy Leebov, Ed.D., SVP, Program Development Language of Caring, a Branch of Planetree International
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January 28, 2 - 3pm ET
Presented by Jackie Gomez, Coordinator of Patient Feedback, Northeast Georgia Health System & Heather Slutzky, MLS, CPXP, Director, Patient Experience, Northeast Georgia Health System
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Membership makes you part of the professional home for patient experience leaders. Gain access to resources, connections, and tools to support your individual growth and build your organizational capacity to drive experience improvement.
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Special Thanks to our Supporting Partners
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