A Framework for Improving Patient Satisfaction with the Inpatient Pediatric Admission Process

The Aga Khan University sought to implement a communication and accountability strategy to engage all relevant hospital staff with whom the family interacts during the child’s admission process. Through reengineering their current system using existing resources, they were able to reduce parental anxiety and improve patient satisfaction.

Engaged and Empowered Staff Fuel the Ambulatory Surgery Center Patient Experience

By enlisting staff in designing the patient experience, Copper Ridge Surgery Center has taken a grassroots effort to build understanding and awareness of all that patients experience and to help staff see the importance of their role in the design experience.

How University of Iowa Stead Family Children's Hospital Used Technology and Empathy to Improve the Patient Experience

In this case study, University of Iowa Stead Family Children's Hospital sought to distinguish this new hospital as the destination in the state for children and families navigating health care experiences.

How to Use Team-Based Care to Improve the Patient Experience

Team-based care will be essential for meeting value-based care goals while also delivering a positive patient experience. (Patient Engagement HIT, July 2019)

Why Patient Experience Matters in Healthcare Collections

As out-of-pocket costs and patient liabilities rise, medical practices struggle to get paid for their services. A practice can reinvent its billing approach with improved patient and payer communication, enhanced engagement, and a precedency for system integration. (Medical Economics, July 2019)

3 Ways On-Demand Care Can Improve the Patient Experience

While there are many steps that can be taken to improve upon and deliver a positive patient experience, having the necessary technology and staff training in place play an essential role to keep an urgent care running optimally and smoothly. (HIT Consultant, July 2019)